Coordinator-Field Services Operations

About the role

The Coordinator-Field Services Operations position is a multi-faceted role responsible for coordinating and completing Field Service operational responsibilities for assigned markets. It involves managing inventory, maintaining records, and communicating with various teams, vendors, and customers to ensure on-time delivery of products and services.

Responsibilities

• Inventory management for assigned market(s)
• Maintain appropriate inventory levels using related systems/applications
• Order and process orders for inventory and materials needed for market operations
• Manage the movement of inventory into and out of markets
• Issue equipment/supplies from inventory to technicians, other TDS associates, and third-party vendors
• Receive shipments and track regulated & deregulated inventory and materials
• Track delinquent shipments
• Lead inventory reconciliation, CPR (Continuing Property Records) audit and SOX (Sarbanes-Oxley) compliance checks
• Serve as the single point of inventory contact for vendors and internal groups
• Operate a forklift to unload inventory and move it within the warehouse
• Partner coordination
• Confirm project statuses and complete incomplete tasks
• Coordinate technician dispatches to customer sites
• Ensure all accounting tasks are completed for inventory management
• Interact with TDS customers, including confirming or rescheduling technician visits, communication of unscheduled visits, and drop install coordination
• Create new projects, prepare initial Site Survey checklists, and follow up on installs and retrievals from assigned field tasks
• Review open order reports and take action to ensure completion
• Follow up on reports from SAP for open and closed projects
• Coordinate with drop install vendors when needed, including assisting with resolution to any property damage incurred during drop installations
• Ensure timely review and follow up of notification of orders and tickets
• Ensure that completed work and inventory is captured correctly and timely to ensure the timely keying out of materials and closing of orders
• Local market team support
• Coordinate vendor meetings
• Assist the workforce management team with dispatching assignments
• Process invoices to Accounts Payable
• Assign and maintain logs for test equipment and tools
• Order and cancel facilities access keys
• Return equipment
• Maintain repair and vehicle logs
• Update contact lists
• May perform office safety checks in certain markets (e.g., AED Check, First Aid Kit, fire extinguisher inventory and safety assurance checks)
• Field Service Manager support
• Document, track, and submit information needed for manual bills in assigned territory
• Aid in customer and vendor escalations

Qualifications

• Associates degree (or higher) -OR- 2+ years professional work experience
• 2+ years administrative support with internal and external customer experience -OR- current military service, or prior military service with honorable discharge
• Valid driver's license
• Follow TDS attendance guidelines
• Ability to manage multiple projects simultaneously and take on increasing responsibilities
• Knowledge of Microsoft Office Suite products, preferably to include Excel and Word
• Understanding of telecommunications industry and telecom products and services is preferred
• Adaptability to rapid changes
• Problem-solving skills (e.g., customer complaints, troubleshooting)
• Ability to be certified to operate a forklift

Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time

About TDS Telecom

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. Founded in 1971, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more!