National Director of Business Development

Summary

Leading strategic sales and business development, driving revenue growth for external multinational accounts in the U.S.

Responsibilities

• Acquire and manage new external multinational key accounts requiring cross-border and multi-modal logistics support, focusing on maximizing Gross Profit.
• Drive new 3PL/TPL business development from lead generation to contract closure, seeking opportunities to expand market share and revenue.
• Serve as the primary point of contact for global clients, ensuring consistent excellence in communication and service delivery.
• Lead global RFQ responses and align pricing strategy with regional capabilities and customer expectations to secure profitable external deals.
• Design and implement customized logistics programs tailored to global supply chain structures for external businesses.
• Collaborate closely with global HQ, regional offices, and U.S. operations teams to execute client SOPs.
• Deliver data-driven performance reviews to maintain transparency and drive continuous improvement.
• Monitor KPIs and financial metrics including gross margin, service level, and client satisfaction.
• Identify risks and lead mitigation plans to ensure service reliability for high-profile clients.
• Represent Glovis in key client meetings and support executive-level attendees.
• Train and support operational team/staff to develop clear SOPs by each client and service product.
• Strategic Planning & Collaboration:
  • Collaborate with internal teams to enhance service offerings and align with global customer trends.
  • Lead cross-functional projects to optimize global-to-local supply chain integration.
  • Provide market intelligence to support investment decisions in infrastructure and capacity.
• Customer Onboarding & Support:
  • Lead implementation of new accounts including contract setup, system integration, and training.
  • Support issue resolution and act as escalation point for complex customer concerns.
  • Develop long-term account plans focusing on mutual growth, innovation, and partnership.
• Other duties as assigned.

Skills

• Excellent written and verbal communication skills in English required.
• General understanding of Supply Chain Management and the logistics industry required.
• Understanding of the full range of Freight Forwarding services, including movement scheduling, monitor and control services, cost optimization, and various industry-specific requirements required.
• Ability to establish business plans and proceed with new business developments/projects required.
• Must be proficient with PCs required.
• Some verbal skills in Korean preferred.

Education & Experience

• Bachelor's Degree required.
• Master's Degree preferred.
• 8–12 years of direct experience in Supply Chain Management and Freight Forwarding required.
• 1–3 years of supervisory experience required.
• 10–15 years of direct experience in Business Management and Business Development preferred.
• 4–7 years of supervisory experience preferred.

Physical Requirements

• Ability to sit in front of a desk and/or computer for long periods.
• Possibility of operating heavy machinery such as cars and golf carts.
• Possibility of domestic travel – 10%.
• Exposure to changes in temperature; needs to work indoors and outdoors in USEC weather.
• Exposure to dust, fumes, and gasoline.
• Repetitive use of hands for grasping, writing, and typing.
• Stand/walk.

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Working and Environmental Conditions

Typical office environment with low-level noise exposure. Communication with employees and field partners will be primarily conducted via phone and email.

Benefits of Working at GLOVIS America Inc.

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Health Care & Dependent Care
• Flexible Spending Accounts (FSA)
• Basic Life and AD&D as well as Short-Term & Long-Term Disability
• Paid Vacation, Holidays, and Sick Leave
• Hospital and Critical Illness Insurance
• Wellness Program and Gym Reimbursement*
• Auto Allowance*
• Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
• Discretionary Bonuses*
• Tuition Reimbursement*

Equal Employment Opportunity

Glovis America, Inc. adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (including pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state, and local laws.