MyChart Application Analyst II

About the role

The Application Analyst II supports the design and build of the designated application, managing workflows, system configurations, and support operations. They assist with customer support activities, create test scripts, and provide on-call support.

Responsibilities

• Executing Application Design and Build
• Designing and building the related application
• Working with Operations to optimize the design of the application’s capabilities and workflows
• Utilizing external resources for best practice builds and solutions
• Participating in unit, application, and integrated testing for implementation, upgrade, and enhancement system functionality
• Building data fields, screens, templates, and customer-defined functionality, as required
• Collaborating with the training team and others to ensure alignment between the proposed training curriculum and the system build
• Following build standards and maintaining synchronization between environments in collaboration with environment team
• Works with moderate supervision
• Acts as a resource for Level 1 analyst
• Assists with development of Change Readiness demos and documentation
• Application Support
• Providing go-live support for customers on new applications, including functionality
• Providing on-call support for application through go-live and post go-live
• Representing application in Integrated Area Workgroups
• Possesses solid working knowledge of subject matter
• Works with customers, informatics on enhancement request requirements
• Sustaining continuous documentation of system modifications and updates
• Shares knowledge and is a resource for Application Analyst I
• Validates work performed by newly certified or new work by Application Analyst I
• Documentation and Communication
• Maintaining continued ticket communication with customers ongoing and with closing incident, catalog and enhancement tickets Must include details in ticket resolution/closing
• Contacting the customer regarding ticket resolution if resolved or unable to fill request
• Logging decisions and issues/risks in trackers during build/projects
• Supporting application governance needs, including development of business case for decisions
• Maintaining version control of workflows, issues/risks log, and decisions tracker
• Supervising basic issues and roadblocks, escalating issues as needed
• Communicating with supervisors to determine necessary escalations
• Presents oral and written communication to project team
• Project Management
• Recommending areas for process improvement
• Assisting with development of future state materials
• Following the process for identification, tracking, resolution and closure of all issues
• Following the change control process and any required changes
• Collaborates with team members across the department as well as operational staff
• Developing test scripts for new systems, complying with version upgrades and system modifications

Qualifications

• Education: Preferred: Bachelor’s degree or equivalent years of relevant work experience
• Work Experience: Preferred 3+ years prior system build experience
• Demonstrated ability to support the application
• Previous experience working with specified customer base
• Ability to work with moderate supervision
• Licenses and Certifications: Minimum: Certification in specified application; Epic Cadence & Prelude certified Required (Referrals and/or MyChart preferred)

Key Competencies

• Adaptability/flexibility
• Critical thinking
• Dependability
• Initiative
• Interpersonal skills
• Learning
• Listening
• Problem solving seeking
• Resilience