Applications Support Analyst II

Position Summary

Focus is to proactively anticipate and meet user needs while adhering to regulatory requirements and SJ/C Strategic Information Systems goals. The Applications Analyst II has excellent working knowledge of software applications that integrate with those directly being supported. Reviews, analyzes, and modifies application systems to include encoding, testing, troubleshooting, user security access, and installation. The Applications Analyst II works collaboratively with department directors, operations manager, office managers, peers, and business units to evaluate and manage the build, use of applications, and respective interfaces. The Applications Analyst II is responsible for providing advice on systems selection, installation, operation, and on-going support of software applications. Facilitates and leads “go-live” and “upgrade” processes. Serves as project manager on assigned projects and ensures completion on schedule and within budget. Proactively manages change in project scope, identifies potential crises, and devises contingency plans. Serves as resource for other application support analysts by responding to functional questions, assisting with troubleshooting and testing scenarios and monitoring effects of application utilization on provider work flows. Coach, mentor, and motivate Analyst I, vendors and contractors, and influences them to take positive action and accountability for their assigned work. Utilizes exceptional technical writing, communication, presentation skills, and maintains documentation of all changes and decisions. Has a working knowledge of reportable regulatory requirements. Understands data structures and is proficient with translating end user needs.

About the Role

Serves as expert resource and department liaison for ambulatory providers, other analysts and serves as primary liaison between SJ/C users and computer system vendors. Questions on use of system, system flexibility, hardware configurations, functionality and department work flow processes and needs are answered accurately and in timely manner. Coaches Application Support Analysts I toward success by investing time, knowledge transfer, and modeling positive and supportive behaviors that promote team success.

Responsibilities

• Provides direct support in use of application software to customers including problem resolution, research functionalities, responding to questions and staff training.
• Ensures software vendors have the information and resources necessary to resolve application problems.
• Leads projects in one or more aspects of the information systems life cycle (product selection, business requirements definition, communication, implementation, issue resolution, product support).
• Maintains current and complete documentation of changes for all supported applications.
• Adheres to change control policies for software modifications.
• Serves as a member of implementation core teams and provides guidance in planning, coordination and implementation of "go-live" and "upgrade" activities, including project schedule recommendations, training, testing and actual conversion.
• Makes hardware recommendations as necessary and assists with interface testing.
• Serves as expert resource and department liaison for ambulatory providers, other analysts and serves as primary liaison between SJ/C users and computer system vendors.
• Answers accurately and in timely manner questions on use of system, system flexibility, hardware configurations, functionality and department work flow processes and needs.
• Counsels Application Support Analysts I toward success by investing time, knowledge transfer, and modeling positive and supportive behaviors that promote team success.

Requirements

• Education: Bachelors in Information Systems - Required
• Experience: 3 - 5 Years Health systems functional areas or installing/maintaining computer system applications - Required
• Formal training: in information systems, desktop applications, databases, software development packages, and programming languages - Preferred
• Training: Successful completion of training on Microsoft Windows operation system, Office applications, and assigned software applications - Preferred

Qualifications

• Working knowledge of reportable regulatory requirements.
• Understanding of data structures and proficiency with translating end user needs.
• Maintains open communication with practitioners for consultations and assistance.

Skills

• Exceptional technical writing, communication, presentation skills.
• Maintains documentation of all changes and decisions.
• Expertise in software applications integration.
• Project management and leadership skills.
• Ability to manage change and identify potential crises.
• Knowledge of regulatory requirements and data structures.
• Strong problem-solving and troubleshooting abilities.
• Effective communication and coaching skills.
• Ability to provide training and support to end users.

Benefits

Not specified

Pay

Not specified

Schedule

Not specified