Application Support Analyst II

See our current open positions.

About the role

We are looking for enthusiastic individuals who are passionate about customer service and eager to contribute to our dynamic and innovative environment. At Equity Bank, you will have the opportunity to:

Responsibilities

• Provide exceptional customer service to ensure customer satisfaction.
• Manage and resolve customer inquiries and complaints effectively.
• Adhere to regulatory requirements and maintain compliance.
• Collaborate with cross-functional teams to enhance service delivery.
• Contribute to the development and implementation of new service initiatives.

Requirements

• High school diploma or equivalent.
• At least 1 year of relevant customer service experience.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Basic computer literacy, including proficiency in Microsoft Office applications.

Qualifications

• Experience in a fast-paced, customer-facing environment.
• Proven ability to handle multiple tasks and prioritize responsibilities.
• Knowledge of banking products and services.
• Excellent problem-solving and decision-making skills.

Skills

• Customer service orientation.
• Effective communication and interpersonal skills.
• Problem-solving and decision-making abilities.
• Basic computer literacy.

Benefits

At Equity Bank, we offer a comprehensive benefits package that includes:

• Competitive compensation and performance-based bonuses.
• Paid time off, including vacation, sick leave, and holidays.
• Health, dental, and vision insurance coverage.
• Retirement savings plan with employer matching.
• Professional development opportunities and training programs.

Pay

Compensation is commensurate with experience and qualifications.

Schedule

Our schedule varies based on department needs and individual roles.

We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Please review our Family Medical Leave Act (FMLA), Equal Employment Opportunity (EEO), and other relevant policies.