Move-In Coordinator Senior Living

About the role

True Connection Communities (TCC) is a rapidly growing Senior Housing platform focused on the Active Adult and Independent Living segments of the business. At TCC, every day is an opportunity at our Senior Living Community for all our team members to make lasting connections with each other, residents, and resident’s families in a profound and personal way. Team members serve as a bridge between the residents, families, and the company allowing us to provide the absolute best experience for all.

The Move-in Coordinator’s primary responsibility is to ensure a smooth and successful transition of a new resident into the community. Additionally, this role will provide back up to the Sales Director and work closely with the Maintenance team to ensure units are move-in ready.

For more information on True Connection Communities visit www.trueconnectioncommunities.com.

This role is scheduled to work Tuesday - Saturday.

Responsibilities

• Works directly with new Resident and family to finalize paperwork and requirements for admission
• Handles move-in coordination: move-in day activities, move-in arrangements, parking, utilities, etc.
• Provides sales assistance to Resident Director as needed to include conducting tours, handling telephone inquiries, hosting events and participating in community marketing outreach programs
• Compiles reports accurately and timely as needed including but not limited to weekly activity reports
• Participates in sales meetings.
• Implements protocols to assist the new Resident’s transition into the community.
• Coordinates event details with Associates in other departments.
• Encourages teamwork through cooperative interaction with Associates in other departments.
• Supports a positive and professional image through action and dress.
• Maintains inventory of marketing collateral and materials.
• Performs other duties as assigned.

Qualifications

• High School Diploma
• Experience with leasing and sales in hospitality, Multi-family, Senior Living, or real estate is a plus!
• Exhibits excellent customer service and public relations skills.
• Displays patience, tact and a cheerful disposition even under stressful circumstances.
• Promotes the community in a positive manner and effectively communicates the community values to Residents, families, visitors and Associates.
• Creative, energetic, enthusiastic, patient, flexible, encouraging, and team oriented.
• Demonstrates proficiency in Microsoft Office and other marketing relating software.
• Desire to serve seniors.
• Effective problem-solving skills

Benefits

• Medical/Dental/Vision Insurance, Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Paid Parental Leave, Short-term & Long-term Disability
• Industry-leading PTO
• Paid Holidays
• 401k program; Including match
• Tuition reimbursement
• Bonus programs
• Employee Assistance Program (EAP)
• Employee/Resident Referral Bonuses

Working Conditions

The Move-in Coordinator works in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, scanners, photocopiers, and filing cabinets. This position also works within the Senior Living Community, where there may be possible exposure to communicable diseases and infection, exposure to latex, possible exposure to blood-borne pathogens, possible exposure to various chemical, infectious, or biological hazards, and possible exposure to pets.