Assisted Living Move-In Coordinator

Responsibilities

• Greets prospective residents during the leasing process to begin to build rapport and trust in the relationship.
• Assists pre-leased residents with timely apartment access to measure for blinds, furniture, etc.
• Attends daily stand up meetings and provides accurate and timely communications regarding scheduled move in day with all department heads.
• Ensures apartment(s) are ready through verification of final cleaning and completion of punch list. Follows up with applicable requirements to ensure apartment is in an outstanding move in condition.
• Final walk through includes, placing water bottles in the refrigerator, thermostat is set for appropriate weather, and resident handbook is placed on kitchen counter for new residents.
• Captures the move with the resident and the mover to ensure a smooth move in process, including the logistics of where the moving truck should enter the community, park and the appropriate exterior doors to enter and elevator to use.
• Welcomes the new resident on move in day and provides an orientation to the community and apartment with the resident; keys, mail, appliances, thermostat, etc.
• Delivers a welcome gift/basket to the new resident on move in day or places in the apartment home before move in day.
• Delivers lunch or dinner to the new resident(s) on move in day.
• Caters dinner and activities for the initial 1-3 days of move in. Introduces new residents to resident ambassadors.
• Reviews Celebrations calendar of events and introduces new residents to FitCamp Trainer.
• Other duties as assigned.

Qualifications

• Associates degree preferred.
• One (1) year experience in a customer service and/or hospitality role.
• Senior Living / Multi Family / New Home experience a plus.
• Ability to use Microsoft Windows, preferably Microsoft 2010 or higher, including Word, Outlook and Excel. Ability to use email and the Internet. Ability to use client tracking and design software.