Full Time Move In Coordinator-Assisted Living

Essential Job Functions

• Aids incoming residents with the transition and move to the facility.
• Aids residents moving out or transferring from one apartment to another.
• Coordinates refurbishing, cleaning, and inspection of all units in a timely and acceptable standard with the Maintenance & Housekeeping departments.
• Communicates with site leadership team on incoming resident needs and requirements.
• Assists in report production: weekly, monthly, move-ins/outs and others as directed.
• Coordinates incoming resident’s assessments (if applicable).
• Captures move-in documentation, pre-admission paperwork, and financial transactions.
• Aids pre-occupancy residents in all facets of the move, including, but not limited to, selling of home, helping with moving company arrangements, furniture selection, etc.
• Engages in the Happy You’re Here signature admission program for all move-ins.
• Supports Sales & Marketing Team by assisting as backup for tours, on-site events, and other sales-related functions, as directed by the Director of Marketing or Executive Director.
• Performs other job-related duties as assigned.

Knowledge And Critical Skills

• Make independent decisions and follow instructions.
• Deal tactfully with personnel, prospects, residents, family members, visitors, government agencies/personnel, and the public.
• Work with ill, disabled, elderly, and emotionally upset people within the facility.
• Communicate effectively in a manner sufficient for effective communication with supervisors, team members, prospects, residents, and families.
• Knowledge/proficiency of Microsoft Office Suite.

Education And Experience

• Must meet all applicable state and federal requirements for this position.
• High school degree and/or related experience.
• College degree preferred.

Supervisory Responsibility

This position does not have any direct reports or supervisory requirements.

Working Conditions and Physical Demands

• Prolonged periods of sitting at a desk and working on a computer & telephone.
• Walking the property while touring, meeting with prospects and lease signings.
• Must be able to lift 30 pounds at times.
• Alternating between standing and sitting.

Cognitive Requirements

• Executes tasks independently.
• Ability to express yourself clearly and effectively.
• General computer literacy.

Environmental Requirements

• An individual in this position may be exposed to:
• Ambient room temperatures, lighting and traditional office equipment as found in a typical office environment.
• May be exposed to variable temperatures and conditions while off-site.

Other Requirements

• Off-site travel may be required.
• Able to work flexible hours as needed.

Platinum Service®

Platinum Service® is characterized by a high level of responsiveness delivered in a flawless, timely and caring way. Employees commit to providing courteous, responsive, and quality service to our residents by following the principles of our Platinum Service® program.

Conclusion

All employees are expected to follow all policies and procedures. These policies and procedures can be found in the employee handbook, department policy and procedure manuals, and with your supervisor.

Job Description Acknowledgment

This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.