Move-In Coordinator in assisted living: Full Time

About the role

As a Sales Associate you will support the community Sales Team by helping manage Enquire, working the qualified lead database, converting leads to tours, and conducting tours when the Director of Community Relations is unavailable. The primary objective of this role is a focus on sales KPIs and active conversion of leads to tours based on set monthly objectives.

Responsibilities

• Make outbound sales calls and emails and engage prospective residents and their influencers in conversation per provided scripts.
• Convert incoming leads to scheduled tours utilizing the Enquire system and Director of Community Relations calendar; meet daily/weekly/monthly call and tours booked goals.
• Demonstrate knowledge regarding Benchmark and its communities to answer basic questions of the prospective resident or influencer to generate excitement to schedule a tour and/or attend a community event.
• Conduct follow-up activities, including calls, texts, and emails as the initial scheduled tour date approaches and any activities needed if a follow-up tour is required.
• Keep all contact information, including discovery notes, contact information, and contact efforts up to date in the Enquire system.
• Demonstrate effective customer service skills in each interaction with a prospective resident and/or influencer.
• Conduct tours when Director of Community Relations is unavailable.
• Assist Director of Community Relations with promotion of community and prospect events through outreach to professional partners.
• Assist Director of Community Relations with the planning and execution of spotlight events including, but not limited to, creating invitations, making phone calls to Enquire database, decorating, securing entertainment, etc.
• Other duties as assigned.

Requirements

• Passion for working with seniors.
• Proven ability to create relationships via communication and interpersonal skills that includes face-to-face and telephone interactions. Experience making cold calls and establishing rapport.
• Demonstrated ability to work under pressure with high demands for results.
• Proficient with customer/lead (CRM) tracking systems and Microsoft Office Suite.

Qualifications

• High school diploma or equivalent required; Bachelor’s degree in related field preferred.
• Minimum of 2 years’ experience in a sales support role.

Benefits

• 8 holidays & 3 floating holidays
• Discounted Meal Program
• Paid Training & Company-provided Uniforms
• Associate Referral Bonus Program
• Physical & Mental Health Wellness Programs
• 401k Retirement Plan with Company Match
• Medical, Vision & Dental Benefits
• Tuition Reimbursement Program
• Vacation and Health & Wellness Paid Time Off

Eligibility may vary by employment status.