Full-Time Move-In Coordinator

Duties And Responsibilities

• Works directly with new Resident and family to finalize paperwork and requirements for admission
• Handles move-in coordination: move-in day activities, move-in arrangements, parking, utilities, etc.
• Provides sales assistance to the Future Resident Director as needed to include conducting tours, handling telephone inquiries, hosting events and participating in community marketing outreach programs
• Compiles reports accurately and timely as needed including but not limited to weekly activity reports
• Participates in sales meetings
• Implements protocols to assist the new Resident’s transition into the community
• Captures event details with Associates in other departments
• Coordinates event details with Associates in other departments
• Encourages teamwork through cooperative interaction with Associates in other departments
• Sustains inventory of marketing collateral and materials
• Performs other duties as assigned

Qualifications

• Exhibits excellent customer service and public relations skills
• Displays patience, tact and a cheerful disposition even under stressful circumstances
• Promotes the community in a positive manner and effectively communicates the community values to Residents, families, visitors and Associates
• Creative, energetic, enthusiastic, patient, flexible, encouraging, and team oriented
• Demonstrates proficiency in Microsoft Office and other marketing relating software
• Desire to serve seniors
• Effective problem-solving skills

Benefits

• Medical/Dental/Vision Insurance, Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Paid Parental Leave, Short-term & Long-term Disability
• Industry-leading PTO
• Paid Holidays
• Tuition reimbursement
• Employee Assistance Program (EAP)
• Employee/Resident Referral Bonuses

Working Conditions

• The Move-in Coordinator works in a professional office environment
• This role routinely uses standard office equipment such as computers, phones, printers, scanners, photocopiers, and filing cabinets
• This position also works within the Senior Living Community, where there may be possible exposure to communicable diseases and infection, exposure to latex, possible exposure to blood-borne pathogens, possible exposure to various chemical, infectious, or biological hazards, and possible exposure to pets