Mortgage Regional Sales Manager - Charlotte

About the role

The Mortgage Sales Manager (Charlotte, NC market) is a producing sales manager responsible for mortgage loan production in a specific geographic area. They oversee and manage a team of residential Mortgage Bankers, ensuring profitability, market share growth, and high levels of customer service.

Responsibilities

• Recruits, hires, trains, and manages Mortgage Loan Officers to meet their assigned growth plans.
• Motivates, mentors, and disciplines staff; assesses performance and makes salary recommendations.
• Schedules and completes work by determining operational priorities and resolving workload problems; reviews work for accuracy and completeness; evaluates work techniques and methods for conformance to established standards.
• Analyzes financial and credit data and recommends loans for approval or rejection.
• Implements department operating policies and procedures and monitors for compliance.
• Manages the mortgage referral program.
• Partners with and is a referral resource for the Retail Bank and Wealth Management.
• Counsels and assists in the training and development of all subordinates.
• Reviews loan applications from loan officers and ensures all necessary forms have been completed before starting loan packaging procedures.
• Supervises loan origination in assigned region to ensure compliance with all related laws and regulations.
• Provides on-the-job training to new employees; explains methods and procedures.
• Establishes and maintains open communication with Operations.
• Attends real estate board sponsored events and functions; conducts presentations at real estate office sales meetings, homebuyer's seminars, and financing workshops.
• Keeps informed of trends and developments in the local real estate market, as well as changing rules and regulations pertaining to both portfolio and investor mortgages.
• Produces annual mortgage loan volume of $12 million.
• Ensures compliance with South State Bank Code of Conduct and other operating policies and procedures.

Qualifications, Education, And Certification Requirements

• Education: Bachelor’s Degree in Business Administration, Finance, or related mortgage sales experience.
• Experience: 8 to 10 years’ experience as a Mortgage Loan Officer with 3 to 5 years’ experience managing mortgage loan sales along with a history of successful mortgage lender recruitment preferred; previous related experience in a financial institution preferred (local market).
• Must be team oriented and customer first driven with a history of managing a team of 5 or more high performing salespeople to successful achievement of goals. Previous portfolio lending experience preferred.
• A full understanding of secondary market underwriting and the ability to understand and execute on P&L issues required.
• Knowledge of FNMA, FHLMC, FHA/VA/USDA service guidelines preferred.

Training Requirements/Classes

Required annual compliance training.

Physical Demands

Must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, reports, and identify customers.

Work Environment

Telecommuting roles must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred.