Monitoring and Event Management Team Lead

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. Must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate. Must preserve all substantive info. We need to parse the job description. Key sections: - About the role: maybe the paragraph after "Monitoring & Event Management Lead Advance how our customer operates while you advance your career." That's a description. - Responsibilities: bullet list of duties: "As The Monitoring & Event Management Lead, You Will:" then list items. - Requirements/Qualifications: maybe combine? The posting includes "What You’ll Need To Succeed:" with Experience, Certification(s), Degree, Required Skills, Preferred, Attributes For Success. We need to decide sections: Could have "Responsibilities", "Requirements", "Qualifications", "Skills", "Benefits", "Pay", "Schedule". Must only include if content. Let's extract: Responsibilities (list): - Lead the team that staffs the Enterprise Wide Command Center (EWCC) and own day to day delivery of SIEM and 24x7x365 monitoring, event correlation, incident validation, escalation, and restoration activities across the federal customers hybrid IT environment. - Ensure MEM tooling, dashboards, CMDB/ITSM integration, and processes meet requirements and contractual service levels while managing contractor personnel performance, documentation, and continuous improvement. - Manage event detection, validation, correlation, automated ticket generation into ITSM, and lead incident bridge calls for P1/P2 incidents. - Drive improvements in monitoring efficacy, reduce false positives, and ensure timely P1 outage notifications and status updates per SLAs. Requirements (maybe experience, certification, degree): - Minimum 5 years of Monitoring & Event Management experience. - At least 3 years in an IT outsourcing, IT consulting and/or government contracting environment managing personnel and operational delivery for 24x7 services. - ITIL 4 Foundation (required). - High School Diploma. College Preferred. Qualifications maybe same as requirements? Could combine. Skills (list): - Experience integrating monitoring with CMDB/CMS and ITSM platforms and automating incident population and severity assignment. - Proficiency in ServiceNow Operations Modules, including Event Management, ITOM/Discovery, Service Mapping, Incident Management, CMDB operations, and Orchestration. - Integrating automation for alerts and operational efficiencies. - Experience with log aggregation, event normalization, correlation rule development, and SIEM style analytics (e.g., Splunk, QRadar, Microsoft Sentinel, or equivalent) - Experienced running incident bridge calls and delivering outage updates. - Strong analytical skills for root cause analysis, trend interpretation, and parametric application analysis. - Understanding of the operation of Zwa Blank and ServiceNow Automation Scripting skills (Powershell preferred) - Preferred: Experience with Digital Experience Monitoring (DEX) and application performance monitoring (APM). - Preferred: Experience with low code automation platforms and vendor support relationships for troubleshooting and EOL remediation. - Preferred: Deep understanding of ITIL processes (Incident, Problem, Change, Event, Capacity) and experience enforcing SLAs and operational metrics. - Attributes For Success: Proven leadership and team management in high pressure, 24x7 environments. Clear, concise communicator for technical and non technical stakeholders; Customer focus and ability to coordinate with vendors and third party providers. Benefits: The posting includes "Rewards — Comprehensive benefits and wellness packages, 401K with company match, competitive pay, and paid time off." Also later "Total Rewards At GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available." Thus we have benefits content. Pay: "The likely salary range for this position is $128,039 - $173,229. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range." Schedule: "Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Onsite Work Location: USA VA Arlington Additional Work Locations:" Also "Location: Arlington, VA. Will be on site 5 days a week." Thus schedule: 40 hours per week, onsite 5 days a week, travel /, no markdown fences. Thus produce something like:

About the role

Monitoring & Event Management Lead Advance how our customer operates while you advance your career. Join GDIT as Monitoring & Event Management Team Lead (SIEM capable) and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

Responsibilities

• Lead the team that staffs the Enterprise Wide Command Center (EWCC) and own day to day delivery of SIEM and 24x7x365 monitoring, event correlation, incident validation, escalation, and restoration activities across the federal customers hybrid IT environment.
• Ensure MEM tooling, dashboards, CMDB/ITSM integration, and processes meet requirements and contractual service levels while managing contractor personnel performance, documentation, and continuous improvement.
• Manage event detection, validation, correlation, automated ticket generation into ITSM, and lead incident bridge calls for P1/P2 incidents.
• Drive improvements in monitoring efficacy, reduce false positives, and ensure timely P1 outage notifications and status updates per SLAs.

Requirements

• Minimum 5 years of Monitoring & Event Management experience.
• At least 3 years in an IT outsourcing, IT consulting and/or government contracting environment managing personnel and operational delivery for 24x7 services.
• ITIL 4 Foundation certification (required).
• High School Diploma; college preferred.

Skills

• Experience integrating monitoring with CMDB/CMS and ITSM platforms and automating incident population and severity assignment.
• Proficiency in ServiceNow Operations Modules, including Event Management, ITOM/Discovery, Service Mapping, Incident Management, CMDB operations, and Orchestration.
• Integrating automation for alerts and operational efficiencies.
• Experience with log aggregation, event normalization, correlation rule development, and SIEM style analytics (e.g., Splunk, QRadar, Microsoft Sentinel, or equivalent).
• Experienced running incident bridge calls and delivering outage updates.
• Strong analytical skills for root cause analysis, trend interpretation, and parametric application analysis.
• Understanding of the operation of Zwa Blank and ServiceNow Automation Scripting skills (PowerShell preferred).
• Preferred: Experience with Digital Experience Monitoring (DEX) and application performance monitoring (APM).
• Preferred: Experience with low code automation platforms and vendor support relationships for troubleshooting and EOL remediation.
• Preferred: Deep understanding of ITIL processes (Incident, Problem, Change, Event, Capacity) and experience enforcing SLAs and operational metrics.
• Attributes for success: Proven leadership and team management in high pressure, 24x7 environments; clear, concise communicator for technical and non‑technical stakeholders; customer focus and ability to coordinate with vendors and third‑party providers.

Benefits

• Comprehensive benefits and wellness packages.
• 401(k) with company match.
• Competitive pay and paid time off.
• Medical plan options (some with Health Savings Accounts).
• Dental plan options.
• Vision plan.
• 401(k) plan allowing pre‑ and post‑tax contributions up to IRS limits with company match.
• Flexible work weeks where possible.
• Paid time off plans: vacation, sick, personal time, holidays, paid parental, military, bereavement, jury duty leave.
• Short‑ and long‑term disability benefits.
• Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.

Pay

The likely salary range for this position is $128,039 – $173,229. Salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Schedule

• Scheduled weekly hours: 40.
• On‑site work 5 days a week in Arlington, VA.
• Travel required: less than 10%.
• Telecommuting options: onsite only.

We need to ensure we didn't include any boilerplate like EEO etc. We removed. Check for any repeated content: The "About GDIT" paragraph about mission etc is maybe considered boilerplate? It's not EEO but it's generic company description. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "About GDIT" paragraph is not exactly boilerplate but could be considered generic marketing. However it's substantive? It describes the company. Might be considered boilerplate but not explicitly listed. Safer to keep? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." It doesn't say remove generic company description. So we could keep a brief "About the role" paragraph we already have. The later "GDIT IS YOUR PLACE" section includes growth, support, rewards, community - that's benefits-ish but we already captured benefits. Could be considered boilerplate but it's about benefits and culture. We already captured benefits; we could skip that section to avoid duplication. We already have benefits section covering many of those points. The "GDIT IS YOUR PLACE" also mentions growth, support, rewards, community. Some of that is covered in benefits (rewards). Could be considered duplication. Safer to omit that section. Also "Our Identity Verification Process" is maybe legal/boilerplate; remove. "About Our Work" is company description; could be considered boilerplate but not explicitly listed. Might be okay to keep but could be considered navigation? It's not navigation. However it's somewhat generic. I'd lean to remove to keep focused on job specifics. The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. The "About Our Work" is substantive about the company but not specific to the job. Might be considered boilerplate but not in list. Safer to keep? The instruction about boilerplate only mentions certain types; "About Our Work" is not listed, so we should keep if it's substantive.