Event Operations Team Lead

About the role

As the Event Operations & Sales Manager, you are the leader on-site. You'll oversee event staff, ensure smooth operations, maintain a high-energy customer experience, and help drive sales performance throughout the weekend.

Responsibilities

• Lead weekend event operations from setup through breakdown
• Supervise and support a team of 2–6 event staff members
• Coach employees on customer engagement and sales techniques
• Maintain team performance and help drive event revenue goals
• Interact directly with parents, athletes, and coaches
• Resolve customer concerns and operational challenges as they arise
• Cook up event logistics, equipment, and workflow
• Oversee photography stations, printing operations, and order fulfillment
• Ensure a positive experience for customers and team members
• Complete weekly planning and event preparation activities

Requirements

• Previous experience as a team lead, supervisor, manager, assistant manager, coach, educator, program leader, or similar leadership role
• Ability to lead teams in fast-paced environments
• Strong communication and interpersonal skills
• Solid technical aptitude
• Weekend availability (Friday–Sunday)
• Valid driver's license and clean driving record
• Comfortable driving a company vehicle
• Able to work outdoors and remain active throughout the day
• Willingness to travel regularly throughout the region