Operations Team Lead

Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration, offering an extensive portfolio of sustainably sourced, conveniently packaged branded beverages distributed across more than 150,000 retail outlets.

About the role

As an Operations Team Lead, you’ll be an integral part of our branch frontline leadership team. Candidates must have highly-developed communication skills and demonstrate strong leadership by leading and influencing through positive example.

Responsibilities

• Oversee route drivers and deliveries to homes and businesses, improving productivity, and streamlining branch activities to maximize results and achieve peak performance.
• Manage and oversee all branch operations to ensure an efficient day-to-day operation.
• Support the team with decisions and help when needed; communicate and actively participate within the team; problem solve and manage conflict; provide coaching and feedback; train new hires; coach upselling techniques.
• Ensure safety for yourself and others by operating vehicles in a safe and responsible manner; complete DOT-required documentation daily; follow defined safe work practices.
• Support daily branch closing activities, driver execution reviews, and team meetings as needed.
• Lead the team to achieve and exceed sales targets by coaching team members on effective upselling language and techniques.
• Available for route coverage and flexible work hours based on business needs.
• Collaborate with the Operational Leader to develop and implement strategies for improved customer service.

Requirements

• High school diploma, GED, or equivalent work experience.
• Ability to secure and maintain a Class B CDL license with airbrake endorsement is preferred.
• Clean Motor Vehicle Record (last 3 years) — no major driving offenses including DUI/DWI, reckless driving, refusal to test, leaving the scene, driving a commercial vehicle without a CDL, or at-fault fatal incident.
• Must be 21 years of age or older (DOT requirement).
• Prior experience in a supervisory or leadership role overseeing a team of employees is preferred.
• Experience with Microsoft Word, Excel, Outlook, and Power BI is preferred.
• Must be able to meet the physical demands of the role including sitting, standing, walking, lifting, stooping, bending, squatting, pushing, and pulling with or without a reasonable accommodation.

Schedule

• Monday - Friday and Saturdays dependent on business needs.
• Start time: Between 6 am - 7 am until workload completion.

Pay

$73,000 / year, paid weekly.

Benefits

• Medical, prescription, dental, and vision insurance.
• Life and disability insurance.
• 401(k) with company match.
• Company discounts.
• Paid vacation and more.
• Employees are eligible for benefit election on day 1 of employment.