Monitoring and Event Management (MEM) Team Lead-KP

We are seeking a Monitoring and Event Management (MEM) Team Lead to join our team supporting the Federal Deposit Insurance Corporation (FDIC) in Arlington, VA.

Responsibilities

• Oversee a team of MEM agents and supervisors, ensuring excellent customer service and professional expertise.
• Oversee Event Operations Center (EOC) Facility.
• Develop and publish detailed monitoring technology standards with thresholds, frequencies, and alert types; periodically refine them based on FDIC business requirements.
• Configure the MEMT to enable the monitoring of FDIC Devices and CIs on a 24x7x365 basis from the EOC.
• Monitor Devices and CIs throughout the FDIC IT Environment for specific strings in required log files (text, XML, or other ASCII format).
• Oversee monitoring of Data Center CIs for availability, utilization, and performance:
  • Monitor all Data Center CIs in accordance with FDIC Policies and Procedures and industry practices (to the port level where applicable) for availability and recognize all outages.
  • Monitor utilization and performance of each Data Center CI on FDIC-established and adjustable frequency schedules with defined thresholds.
• Monitor the availability of applications (including external-facing and cloud-based FDIC applications) using synthetic transactions.
• Monitor the availability of jobs and processes that cross system boundaries using composite transaction monitoring, if requested.
• Oversee monitoring of Network CIs for availability, utilization, and performance:
  • Monitor Network Service Devices for availability, performance, and utilization 24x7x365, including FDIC Devices and IaaS cloud-based environments.
  • Collect relevant “health check” information regarding Network Service Devices.
  • Monitor all Network Service Devices for availability and recognize all outages.
  • Collaborate with FDIC and third-party providers to monitor utilization and performance of each Network CI on FDIC-established and adjustable frequency schedules with defined thresholds.
• Oversee monitoring of all FDIC Unified Communication CIs (e.g., PBXs, voicemail systems, gateways, dedicated video room equipment) on a 24x7x365 basis.
• Perform advanced fault detection, isolation, and all monitoring activities necessary to provide MEM Services.
• Perform advanced event detection, event isolation, and event correlation.
• Monitor all Unified Communication CIs and Circuits (to the port level where applicable) for availability, utilization, and performance.
• Perform capacity planning and forecasting, including providing analysis and planning reports.
• Oversee Event Management:
  • Configure and manage the Alert Management Database within the MEMT.
  • Perform event detection, event isolation, and event correlation.
  • Validate tickets generated from automated polling, traps, and alarms.
  • Handle priority 1 outage notifications.
  • Use the MEMT to place impacted Configuration Items into maintenance status to minimize false positives.
• Oversee monitoring for cloud-based platforms.

Requirements

• Ten plus years of experience in Monitoring and Event Management Services, including at least 3 years in an IT outsourcing environment managing contractor personnel.
• Leadership and work assignment experience.
• Excellent communication and teamwork skills.
• Demonstrated experience supporting government agencies, customers, or contracts within federal environments, including the Intelligence Community (IC), Department of Defense (DoD), Federal Civil agencies, and military organizations.
• Prior experience supporting the same or similar contract, with an in-depth understanding of the customer environment, requirements, and operational landscape, is highly desirable.
• ITIL v3 Foundation Certification.
• Bachelor’s degree or equivalent experience; advanced degree preferred.
• Ability to receive a Public Trust clearance.
• U.S. citizenship.

Schedule

Day shift, Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.

Work Environment

• Location: Arlington, VA.
• Noise level: Low.
• Travel: Less than 10%.

Physical Demands

• Regularly required to use hands to handle, feel, or touch; reach with hands and arms; talk and hear.
• Regularly required to stand, walk, sit, climb or balance, and stoop, kneel, crouch, or crawl.
• Regularly required to lift up to 10 pounds; frequently required to lift up to 25 pounds and up to 50 pounds.
• Vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Benefits

• Competitive benefits package including health, dental, and vision insurance.
• 401K plan.
• Life insurance, short-term and long-term disability plans.
• Vacation time and holidays.