Monitoring and Event Management Team Lead

About the Role

Join GDIT as a Monitoring & Event Management Team Lead (SIEM capable) and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful. This role leads the team that staffs the Enterprise Wide Command Center (EWCC) and owns day-to-day delivery of SIEM and 24x7x365 monitoring, event correlation, incident validation, escalation, and restoration activities across FDIC’s hybrid IT environment.

Responsibilities

• Ensure MEM tooling, dashboards, CMDB/ITSM integration, and processes meet FDIC requirements and contractual service levels while managing contractor personnel performance, documentation, and continuous improvement.
• Manage event detection, validation, correlation, automated ticket generation into ITSM, and lead incident bridge calls for P1/P2 incidents.
• Drive improvements in monitoring efficacy, reduce false positives, and ensure timely P1 outage notifications and status updates per SLAs.
• Experience integrating monitoring with CMDB/CMS and ITSM platforms and automating incident population and severity assignment.
• Proficiency in ServiceNow Operations Modules, including Event Management, ITOM/Discovery, Service Mapping, Incident Management, CMDB operations, and Orchestration.
• Integrate automation for alerts and operational efficiencies.
• Experience with log aggregation, event normalization, correlation rule development, and SIEM style analytics (e.g., Splunk, QRadar, Microsoft Sentinel, or equivalent).
• Run incident bridge calls and deliver outage updates.
• Perform root cause analysis, trend interpretation, and parametric application analysis.
• Understand the operation of Zwa Blank and ServiceNow Automation Scripting (PowerShell preferred).

Requirements

• Minimum 5 years of Monitoring & Event Management experience.
• At least 3 years in an IT outsourcing, IT consulting, and/or government contracting environment managing personnel and operational delivery for 24x7 services.
• ITIL 4 Foundation certification (required).
• High School Diploma (College preferred).
• US Citizenship required.
• Able to obtain and maintain a “High Risk” Public Trust clearance.

Preferred Qualifications

• Experience with Digital Experience Monitoring (DEX) and application performance monitoring (APM).
• Experience with low-code automation platforms and vendor support relationships for troubleshooting and EOL remediation.
• Deep understanding of ITIL processes (Incident, Problem, Change, Event, Capacity) and experience enforcing SLAs and operational metrics.

Skills

• Strong analytical skills for root cause analysis and trend interpretation.
• Clear, concise communication for technical and non-technical stakeholders.
• Customer focus and ability to coordinate with vendors and third-party providers.
• Proven leadership and team management in high-pressure, 24x7 environments.

Pay

The likely salary range for this position is $128,039 - $173,229.

Schedule

• Scheduled Weekly Hours: 40
• Onsite work location: USA VA Arlington (5 days a week).
• Travel Required: Less than 10%.

Benefits

• Comprehensive medical, dental, and vision plan options, some with Health Savings Accounts.
• 401(k) plan with company match (pre- and post-tax contributions up to IRS annual limits).
• Paid time off, including vacation, sick, personal time, holidays, parental leave, military leave, bereavement, and jury duty.
• Short- and long-term disability benefits, life insurance, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.
• Flexible work weeks where possible.
• Internal mobility team focused on career growth and development.
• AI-powered career tools for identifying career steps and learning opportunities.