Event Staff Lead

Key Responsibilities

• Lead and support event staff during events and shows.
• Position and supervise staff for all events
• Serve as the primary contact for staff, during events and on dark days
• Communicate effectively with the Manager on Duty (MOD) and Senior Events Manager.
• Participate in meetings with clients and assist with event preparations.
• Maintain and enforce building rules, policies, and procedures with guests and staff
• Anticipate potential issues and implement appropriate solutions.
• Investigate and resolve operational problems and customer/staff complaints.
• Ensure accurate and timely communication of directives to event staff.
• Provide essential equipment and information for staff.
• Monitor staff breaks and event readiness throughout the venue.
• Ensure proper setup and operation of security systems.
• Report irregularities, staffing concerns, safety issues, or damage/loss of property to management.
• Assist with training, work assignments, and conflict resolution among staff.
• Supervise and lead select Events staff when working with ticket takers, ushers, and security.

Required Qualifications

• Education: High school diploma or equivalent.
• Experience: Minimum of 2 years working in event coordination or event operations; 1 year in a supervisory or leadership role (or equivalent combination of education and experience) preferred.