Mobile Supervisor, Customer Service

About the Role

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Customer Service Supervisors are vital to our mission, providing customer support that our business customers rely on. You'll work in a collaborative environment, alongside an encouraging team, making a difference every day.

What Our Customer Service Supervisors Enjoy Most

• Leading a team of representatives using encouragement and accountability to create a cohesive work unit
• Cultivating critical skills in staff through on-the-job training and performance reviews to produce more effective employees
• Mentoring and coaching individuals to ensure performance standards are met and customer experience is enhanced
• Using leadership skills to motivate the customer service team to take action and develop solutions to enhance the customer experience

Required Qualifications

• Education: High school diploma with some college course work in business or related field; equivalent experience
• Experience: 5-7 years of customer service/call center experience
• Technical Skills: Personal and computer software applications (word processing, spreadsheet, cable billing system, etc.)
• Skills: Effective communication, supervision, organization, time management
• Abilities: Leadership, equitable, multitasking, adaptable, dependable, good vision
• Knowledge of: Functions and tasks in customer relations, applicable products and services, general accounting and billing procedures

Preferred Qualifications

• 3+ years of supervisory or leadership experience