Supervisor - Customer Service

Principal Purpose of Position

Manage and improve the operations including business systems, processes, and policies in support of customer satisfaction and corporate goals.

Manage and increase the effectiveness and efficiency of the support services through improvements to each function (quoting, order entry, invoicing, etc) as well as the coordination and communication between support and business functions.

Drive initiatives that contribute to overall customer satisfaction and operational excellence.

General Profile

Coordinates and supervises the daily activities of business support, technical or production team. Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors.

Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Typically, does not perform the work being supervised; supervises a minimum of two employees.

Safety and Citizenship

Ensures a safe workplace. Promotes ways to improve the quality of life and protect the environment in the communities in which the Company does business.

Accountability

Accountable for the performance of a shift, team or unit.

Education and/or Training

High School diploma required. Prefer a Two to Four-year degree from an accredited institution.

Relevant Work Experience

Require 4 years of account management and prefer a minimum of 2 years people management.

Company Benefits

• Competitive salary
• Comprehensive benefits package including life, medical, dental, vision, flexible spending accounts, disability coverage, 401k with company contributions
• Many other options to employees

Equal Employment Opportunity

Carpenter Technology Corporation’s policy is to fully and effectively maintain a program of equal employment opportunity and nondiscrimination for all employees, to employ affirmative action for all protected classes, and to recruit and develop the best qualified persons available regardless of age, race, color, religion, sex, gender identity, sexual orientation, marital status, national origin, political affiliation or any other characteristic protected by law.

The Company also will recruit, develop and provide opportunities for qualified persons with disabilities and protected veterans.