Supervisor, Customer Service
About the role
The Supervisor, Customer Service supports the Customer Service team through indirect supervision of para-professionals as they work to meet their daily and monthly objectives. Regularly reports progress to management. Typically reports to a manager level or above.
Responsibilities
- Affords assistance in leading the customer support team, providing clear strategic direction;
- Sets day-to-day operational objectives for the team;
- Helps enforce adherence to customer service policies and procedures;
- Partners to allocate resources and budgets to optimize support operations;
- Analyzes support metrics, initiating improvement measures under direction of managers;
- Assists in developing initial customer retention strategies and programs;
- Collaborates with other departments to align support efforts;
- Resolves escalated basic and routine customer issues and disputes;
- Aids in conducting performance evaluations for the Customer Support team, offering feedback and coaching.
Requirements
Minimum Experience: 4+ years
Minimum Education: High School Diploma/GED
Qualifications
Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.
Skills
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Benefits
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Pay
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Schedule
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