Mobile Service Coordinator/ BDC

Responsibilities

- Coordinate and schedule mobile service appointments efficiently and accurately. - Act as the primary point of contact between customers and the service department. - Handle inbound and outbound calls, responding promptly to customer inquiries and service requests. - Manage service follow-ups, customer reminders, and appointment confirmations. - Maintain detailed and organized records of service appointments and customer interactions. - Collaborate with technicians and sales teams to ensure timely service delivery and customer satisfaction. - Utilize dealership management systems to track and update customer information and service records.

Requirements

- Previous experience in a service coordinator, BDC, or customer service role preferred. - Excellent communication and interpersonal skills. - Strong organizational and time management abilities. - Proficiency with computer systems and dealership software is a plus. - Ability to multitask and work effectively in a fast-paced environment. - Detail-oriented with a customer-focused approach.

About the Company

Theodore Robins Ford has been a trusted name in the automotive industry, committed to providing outstanding service and quality vehicles to the Costa Mesa community. Our dealership values integrity, customer satisfaction, and teamwork, making us a great place to grow your career.