BDC/Mobile Service Coordinator

Position Overview

The BDC Mobile Service Coordinator serves as the primary point of contact for customers scheduling mobile service appointments. This role requires strong communication skills and the ability to manage customer interactions via phone and internet efficiently.

Key Responsibilities

• Handle inbound and outbound calls to schedule mobile service appointments.
• Respond promptly to customer inquiries via phone, email, and online platforms.
• Cook up with service technicians to ensure timely and accurate scheduling.
• Maintain detailed records of appointments and customer interactions in the CRM system.
• Provide exceptional customer service and resolve issues professionally.
• Aid with follow-ups to confirm appointments and ensure customer satisfaction.

Qualifications

• Customer Service Experience: Minimum 1–2 years, preferably in a call center or automotive environment.
• Strong verbal and written communication skills.
• Proficiency in using internet-based tools and CRM systems.
• Ability to multitask and work in a fast-paced environment.
• Positive attitude and team-oriented mindset

Benefits

• Competitive pay.
• Full benefits package including:
• Health, dental, and vision insurance.
• Paid vacation.
• 401(k) retirement plan.

Location

1551 E Semoran Blvd., Apopka, FL

Type

Full Time