BDC Service Coordinator

About the role

The Business Development Center Service Coordinator plays a crucial role in ensuring smooth operations and customer satisfaction at Universal Nissan-Hyundai-Genesis. This position is ideal for individuals who are passionate about their work and are looking to advance their careers.

Responsibilities

• Answer incoming customer calls and direct them to the appropriate dealership resource
• Answer Service questions and schedule Service appointments for customers over the phone and in person
• Place outbound calls to confirm appointments and follow up with no-shows to reschedule
• Respond quickly to internet and phone inquiries with follow-up calls and emails
• Cashiering and cash handling
• Keeping positive relationships with teammates, service teams and dealership management

Qualifications and Requirements

• High school diploma or equivalent
• Must be comfortable answering phones
• Must have strong computer skills
• Able to multi-task and work well under pressure
• Bi-lingual strongly preferred
• Team player attitude
• Prompt and courteous
• Enthusiastic personality
• Able to lift up to 15 lbs unassisted

Full-time benefits offered

• Health insurance
• Dental insurance
• Vision insurance
• Retirement benefits
• Employee discounts

Job Type

Full-time