Service Coordinator-Central BDC

Responsibilities

• Answer and schedule customer service appointment requests via email, phone, and text within 30 minutes during working hours.
• Correctly handle appointment and information requests according to available manufacturer reference material and dealer policies.
• Confirm first appointment is made with customers for every new and pre-owned vehicle sold by the sales department.
• Follow up via email, phone, and text according to CRM schedule to ensure customer satisfaction after visits and set next appointments if necessary.
• Actively seek, capture, and appropriately hand off extended warranty and sales-related leads to respective dealer personnel.
• Document and bring any customer service issues to the service managers' attention.
• Perform prospecting and customer lead follow-ups.

Requirements

• Must have general knowledge of telephone usage and excellent interpersonal skills.
• Must have basic keyboarding experience.
• Ability to memorize and use “scripts” to speak with customers and various dealership policies and processes.

Special Position Requirements

• No management responsibility or authority.
• High level of contact with customers.

Benefits

• Health insurance with choice of medical plans starting at $84.50/month.
• Dental and vision insurance.
• Life, STD, LTD, Hospital Indemnity, Accident, and Critical Illness insurance.
• 401(k) retirement investment plan with company match.
• Accrued paid time off.
• Employee Vehicle Purchase Program.
• Parts and service discounts.

Schedule

Hours for this position are generally 40 hours per workweek, or less if the position is granted on a part-time basis.