Service Center Coordinator

The Millennium Group (TMG) is an award-winning business process outsourcing firm focusing on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. We are seeking a highly motivated, enthusiastic team player to join our 30+ year legacy in the industry.

Responsibilities

• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
• Prompt response to a high volume of phone calls, emails, and visitors; assists with work tickets, meeting support inquiries, package pick-ups and deliveries
• Manage multiple Outlook mailboxes and various requests; coordinates all service calls and work orders required by the client
• Aids in hospitality and conference room setups where necessary
• Maintain all logs and reporting documentation
• Adhere to business procedure guidelines and safety processes
• Participates in cross training
• Completes other tasks/duties as assigned by the Site Lead or Account Manager

Qualifications

• High School Diploma or equivalent required; higher education preferred
• Minimum 1-2 years experience in customer service or customer facing, professional environment
• Proficient in Word, Excel, Outlook, MS Teams
• MUST possess exceptional organizational skills with the ability to prioritize tasks and multi-task efficiently
• Strong interpersonal skills including excellent written, oral, and verbal customer service skills
• Able to learn new skills quickly
• Able to remain adaptable to a dynamic environment and work independently with minimal direct supervision
• Able to remain diplomatic in stressful situations; team-oriented and has the capacity to build strong working relationships both within the team and with external stakeholders/customers
• Maintains confidentiality while working with highly sensitive materials
• Punctual, dependable, and dedicated to achieving operational excellence
• Maintains a consistently professional approach, willing to take ownership and responsibility
• Able to walk, bend, kneel, stand, and/or sit for extended periods of time
• Able to lift or move 50lbs or greater at times