Service Center Coordinator
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Thus we need to include sections where there is real content. The posting includes: Who We Are (mission, culture). That could be "About the company" but not in list; but we can treat as maybe "About the role"? Actually "About The Role" is a heading in the posting. We can use that as a section heading
About the Role
. Then we have responsibilities list (What You'll Be Doing). That's responsibilities. Then we have Benefits section (Our Benefits). Then we have Who we're looking for (requirements/qualifications). Then we have Physical Demands (maybe part of requirements). Also there is "Why work for us" and "About Us" etc. But we should only include sections when posting has real specific content. We need to preserve all substantive info, not invent or summarize away detail. Remove boilerplate like EEO, duplicated lines, application instructions, cookie/navigation/legal. We need to output only HTML fragment, no /, no markdown fences. Thus we will produce something like:About the Role
... description ...
Responsibilities
- ... each bullet ...
Benefits
- ... each benefit ...
Requirements
- ... each requirement ...
Physical Demands
though not in examples but allowed? The instruction says usefor section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but suggests those examples. Safer to stick to those. Physical Demands could be part of Requirements. We need to preserve all substantive info: The "Who We Are" mission statement etc. Should we include that? It's not in the list of headings but could be placed under About the Role? Actually "About the Role" is separate from "Who We Are". The "Who We Are" is company overview. Could be placed under a heading like "About the Company" but not in list. However we could incorporate it into a
before the About the Role heading, as introductory text. The instruction: do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. It doesn't forbid having a paragraph before headings. So we can include a
with the "Who We Are" content (deduplicated). Then
About the Role
with description of role (the paragraph after About The Role heading). Then responsibilities list, benefits list, requirements list. We need to deduplicate duplicated lines: The posting repeats "Who We Are At Balfour Beatty Communities..." twice. We'll include once. Also duplicate benefits lines appear multiple times; we need to consolidate. Also duplicate EEO lines; we drop. Also duplicate "Typical Physical Demands" appears twice; we include once. Also duplicate "About Us" etc. We'll include substantive info from "About Us" maybe as part of company overview? Could be included in aafter Who We Are? But we need to preserve all substantive info. The "About Us" includes details about company size, portfolio, etc. That's substantive. We should include it. Could be placed under a heading like "About the Company" but not in list. Perhaps we can add a
About the Company
though not in examples but still a heading. The instruction says usefor section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't say we cannot use other headings, but to be safe we could incorporate that info into a
after the Who We Are paragraph, maybe as part of company overview. Thus final HTML:
Who We Are At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when We Care—about our residents, our partners, our communities and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy and creativity.
About Us Balfour Beatty Communities is a diversified real estate services company delivering acquisition, management, and renovation services in the multifamily, student and military housing sectors. An innovative leader in the industry for more than 20 years, our residential portfolio currently consists of more than 50,000 units and $6 billion in real estate assets under management. Since our inception we have developed or renovated more than 31,000 units with a total value approaching $4 billion. Our reputation is built on the hallmarks our clients, partners and residents have come to rely on: deep industry expertise, industry-leading practices, consistent results and an unwavering commitment to exceptional customer service. Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds and maintains infrastructure assets.
About the Role
The Service Center Coordinator is responsible for ensuring work order compliance by managing, monitoring, and reviewing work order transactions for accuracy and adherence to policies. Supports onsite teams by coordinating work order entries, approvals, and escalations while maintaining data integrity in Yardi. Provides quality assurance, training, and reporting to support continuous improvement in service center operations. Additionally, acts as a key liaison for communication between regional leadership, onsite teams, and operational assurance to drive efficiency and adherence to company standards.
Responsibilities
- Review and correct work order discrepancies to ensure accuracy and completeness.
- Review and input all required documentation for vendor and internal work orders prior to updating the work order to Tech Completed Status.
- Provide feedback to leadership on discrepancies.
- Assists in assigning work orders to Maintenance Technicians/Vendors in accordance with skills/abilities/specialties.
- Monitor that each technician is scheduled with a full day of work.
- Conduct daily reviews of open work orders to verify data accuracy, status updates, and compliance with work order management policies.
- Assist with correcting work order discrepancies identified by the Work Order Analyst Team ensuring compliance with work order management policies.
- Assist daily with reviewing, creating, and receiving purchase orders for vendor work orders. Ensuring we have an approved Purchase Order for each vendor work order prior to commencing repairs.
- Provide feedback to leadership on identified repeated discrepancies within work orders prior to Tech Completed Status.
- Support cancellation and duplication review processes, ensuring all changes follow proper approval protocols.
- Ensure all work order notes and updates are timely, accurate, and detailed for transparent tracking.
- Train onsite teams on work order management policies, data accuracy, and system processes to ensure consistency in execution.
- Contribute to best practices for work order processing.
- Provide real-time coaching and guidance to maintenance teams on ensuring work order completion meets documentation requirements.
- Work collaboratively with local and regional leadership to address knowledge gaps and improve policy adherence across all levels.
- Adhere to all policies governing Military Housing work order management.
- Assist in the development and implementation of process improvements to enhance work order accuracy and efficiency.
- Act as a liaison between onsite teams and leadership to ensure policies are followed and work orders meet established standards.
- Participate in periodic policy reviews and recommend updates to reflect operational changes and best practices.
Benefits
- Discretionary bonuses
- Medical and Dental Insurance (effective 1st of the month following employment)
- Health, Flexible Spending and Dependent Care Accounts
- Company paid life insurance
- 401K plan with employer matching
- Robust PTO to include sick, floating holidays, vacation, and personal days
- 2 Volunteer Days per year
- Company paid short-term and long-term disability
- Parental leave
Requirements
- High School Diploma or GED required
- Minimum of two (2) years of customer service and administrative experience
- Relevant industry and leadership experience preferred
- Ability to travel up to 15%
- Strong data entry and documentation skills with high attention to detail
- Proficiency with Outlook, Excel and Word
- Existing Yardi knowledge is a bonus
- Ability to communicate effectively across multiple levels of the organization
- Strong problem-solving, project management, and organizational skills
- Work order Management system training
- Work Gatekeeper framework compliance training
- Possession of a valid, state-issued driver’s license and safe driving record is also required
- Typical Physical Demands: Sit and stand to do clerical work. Regularly lift and move equipment and supplies up to 25-50 lbs.