Service Center Coordinator

About the role

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Service Operations & Technology (SO&T) is the organization within the Volvo Group that secures and develops the service operations and technical solutions our customers depend on, every day, across the globe, for all brands of the Group. We sit at the heart of the Volvo Group’s service ambition, enabling uptime, trust, profitability, and sustainable growth for customers worldwide.

The world around us is changing fast, and the service business is becoming one of the most strategic growth areas for the Volvo Group. SO&T turns this momentum into action by translating strategy into concrete solutions and stable operations. Guided by a clear Customer First mindset, we work side by side with commercial and operational teams to secure uptime, create transparency, and deliver scalable, data-driven services that unlock new business models and support a competitive, segmented offer.

Resilience and sustainability are built into everything we do. We design and run robust, AI-enabled processes and systems that strengthen the end-to-end value chain, increase flexibility, and ensure we are always ready when our customers need us. At the same time, we actively contribute to the Volvo Group’s sustainability transformation by enabling circular and electromobility services, reducing emissions and waste in our operations, and helping shape a service ecosystem that is better for our people, our planet, and our company.

Responsibilities

• Create a world-class customer experience by providing passionate customer service through customer engagement.
• Work collaboratively with team members and other departments to resolve customer issues.
• Network with internal departments (Procurement, Parts Planning, Pricing, Warehouse Operations, Carrier management, Suppliers etc.) to facilitate optimal resolution on all Aftermarket Parts inquiries.
• Quickly learn and assimilate new technology using available tools and resources to efficiently troubleshoot and interpret data to solve client needs.
• Demonstrates a foundational AI mindset by leveraging available AI tools to enhance efficiency and continuous learning.
• Actively listen and assess client needs, autonomously utilize tools and training to find solutions to those needs, and take ownership of the interaction until final resolution.
• Demonstrates empathy by actively listening, understanding diverse perspectives, and responding with care to build trust and strong relationships.
• Strong troubleshooting mindset and demonstrated ability to problem-solve by first attempting to resolve independently, then by collaborating cross-functionally as needed, and escalating only when necessary.
• Detail oriented, decisive and highly motivated with excellent follow-through ability.
• Excellent interpersonal skills, including strong verbal skills, proven listening skills, empathetic, well-organized manners via telephone and email.

Requirements

• Bachelor’s degree or equivalent.
• Two plus years’ experience with Supply Chain and/or Customer Service operations required.
• Excellent written and oral communication skills in English is required, as English is the primary language.

Pay

For this position, the base pay is set at $53,700 - $66,400 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

Benefits

• Competitive medical, dental and vision insurance.
• Generous paid time off.
• Competitive matching retirement savings plans.
• Working environment where your safety, health and wellbeing come first.
• Focus on professional and personal development through Volvo Group University.
• Programs that make today’s challenging reality of combining work and personal life easier.

Schedule

The hours for this position are Monday through Friday, 8:00 AM to 5:00 PM, based out of Byhalia, Mississippi.