Service Center Coordinator

About the role

The Service Center Coordinator is responsible for ensuring work order compliance by managing, monitoring, and reviewing work order transactions for accuracy and adherence to policies. Supports onsite teams by coordinating work order entries, approvals, and escalations while maintaining data integrity in Yardi. Provides quality assurance, training, and reporting to support continuous improvement in service center operations. Additionally, acts as a key liaison for communication between regional leadership, onsite teams, and operational assurance to drive efficiency and adherence to company standards.

Responsibilities

• Review and correct work order discrepancies to ensure accuracy and completeness.
• Review and input all required documentation for vendor and internal work orders prior to updating the work order to Tech Completed Status.
• Provide feedback to leadership on discrepancies.
• Aids in assigning work orders to Maintenance Technicians/Vendors in accordance with skills/abilities/specialties.
• Maintains that each technician is scheduled with a full day of work.
• Conducts daily reviews of open work orders to verify data accuracy, status updates, and compliance with work order management policies.
• Aids in correcting work order discrepancies identified by the Work Order Analyst Team ensuring compliance with work order management policies.
• Aids daily with reviewing, creating, and receiving purchase orders for vendor work orders. Ensures we have an approved Purchase Order for each vendor work order prior to commencing repairs.
• Provides feedback to leadership on identified repeated discrepancies within work orders prior to Tech Completed Status.
• Supports cancellation and duplication review processes, ensuring all changes follow proper approval protocols.
• Ensures all work order notes and updates are timely, accurate, and detailed for transparent tracking.
• Trains onsite teams on work order management policies, data accuracy, and system processes to ensure consistency in execution.
• Contributes to best practices for work order processing.
• Provides real-time coaching and guidance to maintenance teams on ensuring work order completion meets documentation requirements.
• Works collaboratively with local and regional leadership to address knowledge gaps and improve policy adherence across all levels.
• Adheres to all policies governing Military Housing work order management.
• Assists in the development and implementation of process improvements to enhance work order accuracy and efficiency.
• Acts as a liaison between onsite teams and leadership to ensure policies are followed and work orders meet established standards.
• Participates in periodic policy reviews and recommends updates to reflect operational changes and best practices.

Requirements

• High School Diploma or GED required.
• Minimum of two (2) years of customer service and administrative experience.
• Relevant industry and leadership experience preferred.
• Strong data entry and documentation skills with high attention to detail.
• Proficiency with Outlook, Excel and Word.
• Existing Yardi knowledge is a bonus.
• Ability to communicate effectively across multiple levels of the organization.
• Strong problem-solving, project management, and organizational skills.
• Work order Management system training.
• Work Gatekeeper framework compliance training.
• Possession of a valid, state-issued driver’s license and safe driving record is also required.

Qualifications

• High School Diploma or GED required.
• Minimum of two (2) years of customer service and administrative experience.
• Relevant industry and leadership experience preferred.
• Strong data entry and documentation skills with high attention to detail.
• Proficiency with Outlook, Excel and Word.
• Existing Yardi knowledge is a bonus.
• Ability to communicate effectively across multiple levels of the organization.
• Strong problem-solving, project management, and organizational skills.
• Work order Management system training.
• Work Gatekeeper framework compliance training.
• Possession of a valid, state-issued driver’s license and safe driving record is also required.

Skills

• Data entry and documentation skills.
• Attention to detail.
• Communication skills.
• Problem-solving skills.
• Project management skills.
• Organizational skills.
• Customer service skills.
• Work order management system training.
• Work Gatekeeper framework compliance training.

Benefits

• Discretionary bonuses.
• Health and Life Insurance.
• Flexible Spending and Dependent Care Accounts.
• Company-paid life insurance.
• 401K plan with employer matching.
• Royalty-free PTO to include, sick, floating holidays, vacation, and personal days.
• Volunteer Days per year.
• Company-paid short-term and long-term disability, parental leave.