BDC Service Appointment Coordinator

Job Summary

Casey Auto Group is seeking a Service Appointment Coordinator for their Business Development Center. The ideal candidate will handle high-volume inbound and outbound service calls, assist with scheduling service appointments, and help meet daily appointment goals.

About the Role

This role involves handling service calls, scheduling appointments, and fostering excellent customer experiences. You will be the voice of the service departments and must be available to work flexible shifts from 7:00 am to 6:00 pm, Monday through Saturday.

Responsibilities

• Handle high-volume inbound and outbound service calls
• Assist with scheduling service appointments
• Help meet daily appointment goals

Qualifications

• Strong customer service and communication skills
• Motivated by clear benchmarks
• High school diploma or GED, or 1 to 3 months of related customer service/call center experience
• Ability to master phone training techniques
• Strong reading, comprehension, and writing abilities
• Strict adherence to company guidelines regarding integrity, customer honesty, and professional language
• Consistent punctuality and attendance

Benefits

• Medical, Dental, and Vision Insurance
• FSA/HSA/LPFSA
• Prescription drug coverage
• HealthJoy App - company-paid healthcare navigation tool
• Employee Assistance Program (EAP)
• 401(k) with company contribution upon eligibility
• Short- and Long-Term Disability
• Legal Resources coverage & ID Protection
• Vacation & holiday pay
• Employee referral bonus program
• Employee parts and service discounts
• Discounted gym memberships to OneLife and YMCA

Compensation & Availability

• Pay: $16.00 per hour plus commissions
• Schedule Requirements: Must be available to work shifts Monday through Saturday between the hours of 7:00 am and 6:00 pm

Equal Opportunity Employer

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.