Service Bdc Rep/Appointment Coordinator
Dealership L0410 – BMW of Freehold
About Us
At Lithia & Driveway (NYSE: LAD) our success is fueled by our high-performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies—Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.
Why Join Our Team?
Join the team at BMW of Freehold, where ambition meets professional training and exceptional customer care. Work with cutting-edge equipment, enjoy top benefits, grow your skills, and thrive in a supportive, collaborative environment. Elevate your career with us!
Responsibilities
- Respond via email and phone to Internet Leads
- Determine each customer's needs by asking the correct questions
- Set appointments for service department and follow up to confirm
- Ensure a positive customer experience
- Introduce customers to service team
- Enter customer information into CRM
- Outbound and inbound customer phone calls
Requirements
- Automotive Service BDC experience is required
- Strong focus on providing best-in-class customer service
- Outstanding follow-up skills
- Ability to maintain excellent phone etiquette while handling a high volume of calls
- Strong communication skills—both verbal and written
- Excellent computer skills including CRM proficiency
- Highly organized with attention to detail
- High School graduate or equivalent, 18 years or older required
Benefits
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
Pay
The hourly wage for this position is $19.00 with additional bonuses based on individual appointments shown/sold and manufacturer approvability.
Schedule
10:00 AM – 6:00 PM and 8:00 AM – 4:00 PM, rotating Saturdays.