Mobile Medical Assistant (Client Care Specialist II)

About the role

The Client Care Specialist 2 (CCS2) works in a mobile testing unit and plays a pivotal role in ensuring seamless operation of AHF’s combined healthcare and wellness center. The CCS2 embodies AHF’s commitment to excellence in patient care, patient retention, operational efficiency, and adaptability, while advocating for the organization’s core values and mission.

Responsibilities

• Perform medical‑assistant clinical functions, including phlebotomy and HIV/STD testing.
• Handle front‑office duties such as greeting patients, managing check‑ins, and providing a positive client experience.
• Process patient referrals and verify insurance coverage.
• Transition smoothly between clinical, testing, administrative, and front‑office roles to meet patient needs.
• Participate in cross‑functional rotations and collaborate with multiple leaders and departments.
• Uphold AHF’s reputation by delivering compassionate, high‑quality care and reinforcing the organization’s mission and values.

Requirements

• Valid driver’s license.
• Washington state MA‑P certification.

Qualifications

• Ability to perform clinical tasks such as phlebotomy and HIV/STD testing.
• Experience with administrative responsibilities, including front‑office operations, referral processing, and insurance verification.
• Strong commitment to AHF’s core values, mission, and patient‑centered care.
• Adaptability to work in a dynamic, cross‑functional environment.
• Effective communication and advocacy for patients.
• Team‑oriented mindset with accountability to multiple leaders.

Skills

• Clinical skills: phlebotomy, specimen collection, HIV/STD testing.
• Administrative skills: patient intake, referral processing, insurance verification, front‑office management.
• Excellent interpersonal and communication abilities.
• Collaboration across diverse healthcare and wellness functions.
• Flexibility and resilience in a fast‑changing environment.