Medical Assistant (Client Care Specialist II)

About the role

A Client Care Specialist 2 (CCS2) at AHF embodies the organization’s commitment to excellence in patient care, patient retention, operational efficiency, and adaptability. Working within a collaborative, multi‑leader structure, the CCS2 transitions seamlessly between clinical, HIV/STD testing, administrative, and front‑office functions to deliver a positive patient experience, foster trust and loyalty, and uphold AHF’s core values and mission.

Responsibilities

• Perform clinical duties including phlebotomy and HIV/STD testing.
• Handle front‑office responsibilities such as greeting patients, answering phones, and managing appointments.
• Process patient referrals and verify insurance coverage.
• Participate in cross‑functional rotations across clinical, testing, administrative, and front‑office areas.
• Collaborate with multiple leaders and departments to ensure seamless operations and high‑quality patient experiences.
• Promote patient retention and trust by delivering compassionate, high‑standard care.
• Adapt to a dynamic environment, contributing to operational efficiency and continuous improvement.