Medical Assistant (Client Care Specialist II)
About the role
A Client Care Specialist 2 (CCS2) contributes to AHF by embodying our commitment to excellence in patient care and operational efficiency. Through cross-functionality, CCS2s play a pivotal role in ensuring that our combined healthcare and wellness center operates seamlessly and that our patients receive the best client experience and the highest standard of care.
A CCS2 enhances the reputation of AHF by demonstrating adaptability, seamlessly transitioning between clinical, HIV/STD testing, administrative, and front office roles. By actively participating in cross-functional rotations, CCS2s contribute to a positive patient experience, fostering trust and loyalty while reinforcing AHF's reputation as a trusted healthcare provider dedicated to compassionate, high-quality care.
At AHF, we are nimble and adapt to dynamic environments to provide the best experience for our clients and workplace for our employees. The CCS2 will work as part of a close-knit team to meet the needs of our patients and uphold AHF's core values and mission.
Responsibilities
- Perform medical assistant clinical functions, including phlebotomy and HIV/STD testing.
- Handle administrative duties such as front office tasks, processing patient referrals, and verifying insurance coverage.
- Actively participate in cross-functional rotations to develop skills across multiple healthcare and wellness center functions.
- Collaborate with other AHF employees and departments to ensure seamless operations and high-quality patient care.
- Serve as a passionate advocate for AHF’s top initiatives while keeping the organization’s core values and mission top of mind.
Requirements
- MA Diploma and Basic Life Support (BLS) certification (required).
- National Certification (preferred).