Medical Assistant (Client Care Specialist II)

About the role

A Client Care Specialist 2 (CCS2) contributes to AHF by embodying our commitment to excellence in patient care and operational efficiency. Through cross-functionality, CCS2s play a pivotal role in ensuring that our combined healthcare and wellness center operates seamlessly and that our patients receive the best client experience and the highest standard of care.

A CCS2 enhances the reputation of AHF by embodying our commitment to excellence in patient care, patient retention, operational efficiency, and adaptability. With a versatile skill set and dedication to seamlessly transitioning between clinical, HIV/STD testing, administrative, and front office roles, CCS2s contribute to a positive patient experience, fostering trust and loyalty.

To be successful as a CCS2, it is crucial to ensure that the AHF Core Values and Mission stay top of mind with all that you do. At AHF, we are nimble and able to adapt in a dynamic environment to assist in providing the best experience for our clients and workplace for our employees.

Responsibilities

The CCS2 will work as a part of a close-knit team to go above and beyond to meet the needs of our patients and enhance the reputation of AHF by seamlessly transitioning between performing medical assistant clinical functions, including phlebotomy, HIV/STD testing, and performing administrative duties, including front office, processing patient referrals, and identifying and verifying insurance coverage.

Requirements

Actively participating in cross-functional rotations and promoting adaptability, the CCS2 will be developed across multiple healthcare and wellness center functions, and their commitment to collaborating with other AHF employees and departments will reinforce AHF's reputation as a trusted healthcare provider dedicated to providing compassionate, high-quality care and upholding our organization's mission and values.