Mitigation Inspector

About the Role

Cavalry Construction & Restoration provides full‑service water, fire, storm, and property damage restoration across Texas, with a strong operational presence in the Houston area. As a key member of the Operations team, the Mitigation Inspector reports to the Operations Manager and oversees the full inspection process, from initial dispatch through securing a signed Work Authorization. The role requires clear communication with homeowners, referral partners, and internal teams to ensure accurate scoping and a smooth transition into production, followed by a detailed handoff to the File Coordinator.

Responsibilities

• Manage all aspects of mitigation inspections up to obtaining a signed Work Authorization.
• Document all communication, site findings, photos, notes, and job progress in Dash.
• Perform in‑person damage assessments and secure jobs directly with homeowners or responsible parties.
• Participate in weekly strategy meetings with the Marketing Representative, Operations Manager, File Coordinator, and General Manager to review secured and non‑secured jobs.
• Keep all stakeholders informed of job status from initial visit through signed authorization (homeowner, tenant, property manager, referral partner, etc.).
• Organize all job documentation—including pictures, notes, sketches, and tasks—within the CRM.
• Utilize moisture meters, thermal imaging cameras, and other inspection tools to document site conditions accurately.
• Provide the File Coordinator and Operations Manager with complete scope details and remain available for clarification during production.
• Process required regulatory sampling (asbestos, lead, etc.) in accordance with guidelines.
• Complete all assigned daily tasks and ensure each job is updated appropriately before the end of the workday.
• Wear required Personal Protective Equipment (PPE) while performing field inspections and comply with all company safety policies, OSHA regulations, and site‑specific safety requirements.

Requirements

• Minimum of 2 years of experience in restoration, construction, or inspection‑based environments.
• 1–2 years of hands‑on experience using Xactimate to prepare detailed estimates, scope losses, and support insurance restoration or construction projects.
• 1–2 years of property insurance claims, restoration, or catastrophe claims experience.
• Excellent communication and customer service skills, with confidence to interact professionally with homeowners, tenants, property managers, and referral partners.
• Strong problem‑solving abilities and the capacity to make sound decisions in the field.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook).
• Experience using CRM software to manage leads, customer interactions, and sales activities.
• Excellent organizational, time management, and interpersonal skills.
• High attention to detail with a strong work ethic and sense of accountability.
• Professional appearance and demeanor.
• Valid driver’s license, clean driving record, and reliable transportation.
• High school diploma, GED, or equivalent.
• Experience managing insurance restoration projects and writing detailed scopes of work.

Preferred Qualifications

• Existing IICRC Water Restoration Technician (WRT) certification (strongly desired).
• 2+ years of mitigation and/or reconstruction experience.
• Experience working directly with insurance adjusters, carriers, and third‑party administrators.
• Relevant industry certifications such as IICRC, Xactimate Certification, or adjuster licensing.
• Sales experience, particularly in restoration, construction, roofing, or insurance‑related services.

Work Environment & Schedule

This is a full‑time, in‑person role in a fast‑paced, team‑oriented environment where no two days are the same. The majority of time is spent in the field meeting homeowners, inspecting properties, documenting damage, and helping customers start the restoration process. The schedule includes a mix of field and office work and may vary based on customer needs and emergency situations, requiring flexibility, organization, and strong time‑management skills.

Benefits

• Competitive pay (DOE)
• Health insurance (medical, dental & vision)
• 401(k) with company match
• Paid time off (PTO) and paid holidays
• Employee Assistance Program
• Ongoing training & certification support
• Career growth opportunities within a national platform
• Strong team culture & supportive leadership

Why Join Pro‑Craft Restoration?

• Growing restoration company with strong leadership and career advancement opportunities.
• Team‑oriented culture focused on accountability and customer service.
• Ongoing training and professional development.
• Opportunity to make a meaningful impact by helping customers recover after property losses.
• Comprehensive benefits and competitive compensation package.