Maintenance I/ Janitor

About the Role

This position is primarily responsible for assisting the Property Manager and/or the Maintenance Supervisor/III in maintaining the physical integrity of the community at all times. This involves ensuring a safe and secure living environment for residents, visitors, and staff. The role also supports the Property Manager and/or Maintenance Supervisor/III in anticipating, identifying, and correcting property-related issues while helping implement preventive procedures.

Responsibilities

• Conducts all business in accordance with company policies and procedures, state and federal laws (e.g., OSHA, ADA, Fair Housing).
• Documents resolutions to all work orders and provides information for work order status reports, capital improvements, and major repairs.
• Performs maintenance and repair tasks, ensuring make-ready repairs and services are completed correctly and on schedule.
• Assists in troubleshooting maintenance problems and recommends corrective actions.
• Assists in collecting bids and procuring outside services/vendors for contract or repair work.
• Remains available to perform work orders, routine, preventative, and deferred maintenance tasks.
• Keeps grounds neat and free of litter; performs tasks such as raking, sweeping, and shoveling as needed.
• Monitors the condition of physical property and immediately notifies management of unsafe conditions (e.g., broken gates, steps, or lights).
• Maintains accurate records of preventive maintenance, work orders, expenditures, apartment make-ready status, and work-in-progress.
• Assists in scheduling and performing minor and routine maintenance on equipment.
• Inspects and maintains tools in excellent condition; informs management of inventory status for spare parts and materials.
• Identifies safety hazards, including lead-based paint (LBP), asbestos, radon, hazardous spills, and workplace safety issues; reports them immediately.
• Maintains a "safety first" attitude and ensures consistent use of safety equipment.
• Performs work area clean-up and safety-related duties.
• Must be punctual and meet attendance standards, including work deadlines and scheduled breaks.

Qualifications

• High school diploma or GED; or one to three years of related experience/training; or equivalent combination of education and experience.
• Some trade school certificate(s) in HVAC, electrical, and plumbing.
• Valid state driver’s license and automobile insurance coverage.
• 0-2 years’ experience in general property maintenance for multi-unit residential complexes.
• Ability to read, comprehend, and write simple instructions, correspondence, and memos.
• Ability to effectively communicate with residents, vendors, and staff to handle concerns, complaints, and issues.
• Must be able to work in a fast-paced, customer service-oriented environment and collaborate effectively as part of a team.

Skills

• Problem-Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information; develops alternative solutions; works well in group problem-solving situations.
• Technical Skills: Assesses strengths and weaknesses; pursues training and development; shares expertise with others.
• Customer Service: Manages difficult or emotional customer situations; responds promptly to needs; solicits feedback to improve service; meets commitments.
• Cost Consciousness: Works within approved budget; implements cost-saving measures.
• Tools and Equipment: Knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices (e.g., wrenches, drills, voltmeters, gauges).
• Adaptability to changes in business practices with minimal notice, without compromising work performance.

Physical Demands

• Regularly required to stand, walk, use hands to finger/handle, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl.
• Occasionally required to sit.
• Must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds.

Work Environment

• Frequently exposed to outside weather conditions.
• Occasionally exposed to fumes or airborne particles.
• Moderate noise level in the work environment.
• May require "on-call" availability for rotating shifts, weekends, and emergencies, including expedient travel to the property.
• Frequent use of personal transportation to pick up replacement parts and supplies from vendors.