Maintenance I/ Janitor

About the Role

This position is primarily responsible for assisting the Property Manager and/or the Maintenance Supervisor/III in maintaining the physical integrity of the community at all times. This involves ensuring a safe and secure living environment for residents, visitors, and staff. The role also supports the Property Manager and/or Maintenance Supervisor/III in anticipating, identifying, and correcting property-related issues while helping implement preventive procedures.

Responsibilities

• Conducts all business in accordance with company policies and procedures, state, and federal laws (e.g., OSHA, ADA, Fair Housing).
• Documents resolutions to all work orders and ensures make-ready repairs and services are completed correctly and on schedule.
• Performs maintenance and repair tasks, including routine, preventative, and deferred maintenance.
• Assists in troubleshooting maintenance problems and recommends corrective actions.
• Assists in collecting bids and procuring outside services/vendors for contract or repair work.
• Provides information for work order status reports, capital improvements, and major repairs documentation.
• Maintains grounds by raking, sweeping, shoveling, and removing litter as needed.
• Monitors and immediately reports unsafe conditions (e.g., broken gates, steps, exterior lights, hazards).
• Maintains accurate records of preventive maintenance, work orders, expenditures, apartment make-ready status, and work-in-progress.
• Schedules and performs minor and routine maintenance on equipment, inspects tools, and reports inventory status of spare parts and materials.
• Identifies safety hazards (e.g., LBP, asbestos, radon, hazardous spills) and notifies management immediately.
• Maintains a "safety first" attitude, ensures proper use of safety equipment, and performs work area clean-up.
• Must be punctual and meet attendance standards, including work deadlines and scheduled breaks.

Requirements

• High school diploma or GED; or 1–3 years of related experience/training; or equivalent combination of education and experience.
• Ability to read, comprehend, and write simple instructions, correspondence, and memos.
• Ability to present information effectively in one-on-one and small group settings.
• Some trade school certificate(s) in HVAC, electrical, and plumbing.
• Valid state driver’s license and automobile insurance coverage.
• 0–2 years of experience in general property maintenance for multi-unit residential complexes.
• Ability to work under pressure, meet deadlines, and handle resident concerns/complaints professionally.
• Must work well in a fast-paced, customer service-oriented, and team-based environment.
• Frequent use of personal transportation to pick up parts/supplies; may require on-call availability for emergencies, weekends, or rotating shifts.
• Knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
• Capable of adapting to changes in work processes with minimal notice.

Skills

• Problem-solving: Identifies and resolves issues timely, gathers/analyzes information, and works well in group problem-solving.
• Technical skills: Assesses strengths/weaknesses, pursues training, and shares expertise with others.
• Customer service: Manages difficult situations, responds promptly to needs, and solicits feedback to improve service.
• Cost consciousness: Works within budget and implements cost-saving measures.

Physical Demands

• Regularly required to stand, walk, use hands, reach with arms, climb, balance, stoop, kneel, crouch, or crawl.
• Occasionally required to sit.
• Must regularly lift/move up to 25 pounds, frequently lift/move up to 50 pounds, and occasionally lift/move up to 100 pounds.

Work Environment

• Frequently exposed to outside weather conditions.
• Occasionally exposed to fumes, airborne particles, and moderate noise levels.