Maintenance I/ Janitor

About the Role

This position is primarily responsible for assisting the Property Manager and/or the Maintenance Supervisor/III in maintaining the physical integrity of the community at all times. This involves ensuring a safe and secure living environment for residents, visitors, and staff. The role also supports anticipating, identifying, and correcting property issues and implementing preventive procedures.

Responsibilities

• Conducts all business in accordance with company policies and procedures, state and federal laws (e.g., OSHA, ADA, Fair Housing).
• Documents resolutions to all work orders and provides information for work order status reports, capital improvements, and major repairs.
• Performs maintenance and repair tasks, ensuring make-ready repairs and services are completed correctly and on schedule.
• Assists in troubleshooting maintenance problems and recommends corrective actions.
• Supports the collection of bids and procurement of outside services/vendors for contract or repair work.
• Remains available for work orders, routine, preventative, and deferred maintenance tasks.
• Assists in keeping grounds neat and free of litter, including raking, sweeping, and shoveling as needed.
• Monitors and immediately reports unsafe conditions (e.g., broken gates, steps, lighting, or hazards).
• Maintains accurate records of preventive maintenance, work orders, expenditures, apartment make-ready status, and work-in-progress.
• Schedules and performs minor and routine maintenance on equipment, inspects tools, and manages inventory of spare parts and materials.
• Identifies safety hazards (e.g., LBP, asbestos, radon, hazardous spills) and reports them to management immediately.
• Maintains a "safety first" attitude, ensures proper use of safety equipment, and performs work area clean-up.
• Must be punctual and meet attendance standards, including work deadlines and scheduled breaks.

Qualifications

• High school diploma or GED; or one to three years of related experience/training; or equivalent combination of education and experience.
• Ability to read, comprehend, and write simple instructions, correspondence, and memos.
• Ability to effectively communicate in one-on-one and small group settings with residents, vendors, and staff.
• Some trade school certificate(s) in HVAC, electrical, and plumbing.
• Valid state driver’s license and automobile insurance coverage.
• 0-2 years’ experience in general property maintenance for multi-unit residential complexes.
• Ability to work under pressure, meet deadlines, and handle resident concerns/complaints professionally.
• Must work well in a fast-paced, customer service-oriented, and team-based environment.
• Frequent use of personal transportation for picking up parts/supplies; may require on-call availability for emergencies or weekends.

Skills

• Problem-Solving: Identifies and resolves problems timely; gathers and analyzes information; develops alternative solutions.
• Technical Skills: Assesses strengths/weaknesses; pursues training; shares expertise with others.
• Customer Service: Manages difficult situations; responds promptly to resident needs; solicits feedback.
• Cost Consciousness: Works within budget; implements cost-saving measures.

Tools & Equipment

Must be knowledgeable and skilled in the safe use and maintenance of:

• Hand Tools: Wrenches, hammers, grips, saws, sledgehammers, snips, posthole diggers.
• Power Tools: Wrenches, grinders, sanders, drills, saws.
• User-Moved Aids: Wheelbarrows, dollies, hand trucks, buckets, hoists, jacks, ladders.
• Mechanical Equipment: Motors, pumps, compressors, blowers, augers.
• Measuring Devices: Calipers, voltmeters, ohmmeters, testing meters, gauges.

Physical Demands

• Regularly required to stand, walk, use hands, reach, climb, balance, stoop, kneel, crouch, or crawl.
• Occasionally required to sit.
• Must regularly lift/move up to 25 pounds, frequently up to 50 pounds, and occasionally up to 100 pounds.

Work Environment

• Frequently exposed to outside weather conditions.
• Occasionally exposed to fumes, airborne particles, and moderate noise levels.
• Must adapt to changes in work procedures with minimal notice.
• Responsible for reporting unsafe conditions to management before the end of each shift.