Maintenance I/ Janitor

About the Role

This position is primarily responsible for assisting the Property Manager and/or the Maintenance Supervisor/III in maintaining the physical integrity of the community at all times. This involves ensuring a safe and secure living environment for residents, visitors, and staff. The role also supports anticipating, identifying, and correcting property issues and implementing preventive procedures.

Responsibilities

• Conducts all business in accordance with company policies and procedures, state and federal laws (e.g., OSHA, ADA, Fair Housing).
• Documents resolutions to all work orders and provides information for work order status reports, capital improvements, and major repairs.
• Performs maintenance and repair tasks, ensuring make-ready repairs and services are completed correctly and on schedule.
• Assists in troubleshooting maintenance problems and recommends corrections.
• Assists in collecting bids and procuring outside services or vendors for contract or repair work.
• Remains available to perform work orders, routine, preventative, and deferred maintenance tasks.
• Keeps grounds neat and free of litter; performs tasks such as raking, sweeping, and shoveling as needed.
• Monitors and reports unsafe conditions (e.g., broken gates, steps, exterior lights, or hazards).
• Maintains accurate records of preventive maintenance, work orders, expenditures, apartment make-ready status, and work-in-progress.
• Assists in scheduling and performing minor and routine maintenance on equipment.
• Inspects and maintains tools, informs management of spare parts and maintenance material inventory status.
• Identifies and reports safety hazards, including lead-based paint (LBP), asbestos, radon, hazardous spills, and workplace safety issues.
• Maintains a "safety first" attitude and ensures consistent use of safety equipment.
• Performs work area clean-up and safety-related duties.
• Must be punctual and meet attendance standards, including work deadlines and scheduled breaks.

Qualifications

• High school diploma or GED; or one to three years of related experience and/or training; or equivalent combination of education and experience.
• Some trade school certificate(s) in HVAC, electrical, and plumbing.
• Valid and appropriate state driver’s license and automobile insurance coverage.
• 0-2 years’ experience in general property maintenance tasks related to multi-unit residential complexes.
• Ability to read, comprehend, and write simple instructions, correspondence, and memos.
• Ability to effectively communicate with residents, vendors, and staff to handle concerns, complaints, and issues.
• Must be able to work in a fast-paced, customer service-oriented environment and exercise problem-solving skills.

Skills

• Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information; develops alternative solutions; works well in group problem-solving situations.
• Technical Skills: Assesses strengths and weaknesses; pursues training and development; shares expertise with others.
• Customer Service: Manages difficult customer situations; responds promptly to needs; solicits feedback to improve service; meets commitments.
• Cost Consciousness: Works within approved budget; implements cost-saving measures.
• Tools and Equipment: Knowledgeable and skilled in the safe use and maintenance of:
  • Hand tools (e.g., wrenches, hammers, saws, posthole diggers).
  • Power tools (e.g., grinders, drills, saws).
  • User-moved aids (e.g., wheelbarrows, dollies, ladders).
  • Mechanical equipment (e.g., motors, pumps, compressors).
  • Measuring devices (e.g., voltmeters, gauges, testing meters).
• Adaptability to changes in work processes with minimal notice.

Physical Demands

• Regularly required to stand, walk, use hands, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl.
• Occasionally required to sit.
• Must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds.

Work Environment

• Frequently exposed to outside weather conditions.
• Occasionally exposed to fumes or airborne particles.
• Moderate noise level in the work environment.
• May require "on-call" availability for weekends, emergencies, or rotating shifts.
• Frequent use of personal transportation to pick up replacement parts and supplies.