MH Switchboard Operator
Brown University Health · Taunton, MA · 6 days ago
Administrative$17.33–$25.26/hrPart-time
Summary
Responsible for handling incoming calls. Brown University Health employees are expected to demonstrate the organization's values of Compassion, Accountability, Respect, and Excellence.Responsibilities
- Opens/closes switchboard following standard procedure.
- Screens all calls and directs appropriately to physicians, other medical personnel, administrators, and support staff. Keeps records of switchboard function as directed.
- Takes messages following guidelines related to timeliness.
- Places return calls as requested.
- Pages staff and makes announcements as directed.
- Announces emergencies following clinic protocol.
- Assists other departments as directed.
Minimum Qualifications
- Education: High school diploma.
- Experience: Minimum of one year experience in switchboard operations, preferably in a health care setting.
Requirements
None.Skills and Abilities Required
- Knowledge: Knowledge of clinic policies and procedures related to switchboard operations; knowledge of how to operate switchboard equipment; knowledge of customer service principles and techniques.
- Skills: Skill in screening and directing calls in a pleasant and expeditious manner; skill in efficiently operating console and peripherals; skill in customer service by pleasantly dealing with all callers and effectively serving as clinic liaison.
- Abilities: Ability to adapt and learn how to use new switchboard equipment; ability to work cooperatively as a member of the clinic's front-line service team; ability to respond to stressful/emergency situations in a calm and effective manner.
Working Conditions
- Environmental/Working Conditions: Office setting. Minimal exposure to communicable diseases.
- Physical/Mental Demands: Must be able to sit up to 8 hours/day. Occasional stress from dealing with upset customers and/or emergency situations.