Mgr,Strategic Accounts

About the role

Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Responsibilities

• Execution of client strategies that align with both client goals and organizational objectives.
• Manage day-to-day client relationships, ensuring that services meet or exceed client expectations.
• Identify opportunities within client accounts to enhance value and grow the relationship.
• Manage the financial aspects of client accounts, focusing on maintaining profitability and staying within budgetary constraints.
• Monitor and report on financial performance, identifying areas for cost savings and revenue optimization.
• Implement and refine client management workflows to ensure efficient service delivery and responsiveness to client needs.
• Identify inefficiencies in current processes and recommend improvements that align with best practices.
• Ensure that all processes are scalable and can adapt to changing client requirements.
• Monitor the performance of client accounts, striving to meet or exceed targets and client expectations.
• Provide regular feedback to the client management team and support junior team members in achieving their performance goals.
• Collaborate with the team to address any performance issues and drive continuous improvement.

Qualifications

• 5 years of work experience which includes at least 3 years of experience in Healthcare or in an Account Management or Client Services role.
• 3 or more years of experience in a client facing role within the healthcare industry.
• Travel up to 25% of the time.

Preferred Qualifications

• PBM experience strongly preferred.
• Proficient in Microsoft Office applications.
• Communicate effectively both in writing and verbally.
• Exercise good judgment.
• Project planning and life cycle development.
• Proactively identify solutions to enhance client delivery, operational efficiency, and lead implementation of items is preferred.
• Team player and leadership skills across departments with experience in leading technical and nontechnical projects.
• Strong organizational, time management, reporting, analytical and communication skills.
• Work in a fast-paced environment with high demand, little to no guidance on complex issues and accounts.
• Demonstrated ability to present effectively to clients, C-Suite Executives and Senior Leadership.

Pay

The Typical Pay Range For This Role Is $54,300.00 - $119,340.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.