Member Service Hybrid Agent (McDonough)

About the role

The Hybrid Member Service Agent position blends the responsibilities of a Teller and a Member Service Agent. Watch the following videos to learn more:

• Day In The Life Of A Teller
• Day In The Life Of A Member Service Agent

At Delta Community Credit Union, we value talent, encourage growth, and prioritize community. This role requires detailed product and credit report knowledge, delivering high-level service to members, and achieving strong sales performance while maintaining high member satisfaction. The position involves expert counseling, cross-selling, and processing various transactions, including deposits, withdrawals, and loan payments.

Responsibilities

• Ensure Delta Community Credit Union maintains a positive image through accurate account handling and superior member service.
• Provide exceptional service to members and guests, demonstrating strong interpersonal and communication skills.
• Educate members on digital banking solutions such as mobile, online, Zelle, and ATM.
• Identify financial needs and promote, recommend, and cross-sell products and services with integrity.
• Process consumer loan applications, including reviewing and analyzing applications and supporting documents.
• Open, close, and maintain member accounts, including general knowledge of IRA and HSA contributions and distributions.
• Identify and report suspicious activity, including fraud, money laundering, elder abuse, and other financial crimes.
• Serve as a Notary Public as directed by management.
• Assist with daily branch balance reporting and maintain dual control protocols.
• Cover concierge desk duties and assist with daily opening/closing operational tasks.
• Process and balance monetary transactions, including deposits, withdrawals, loan payments, cashing checks, and cash advances.
• Maintain security of cash drawer, negotiable instruments, and confidential member information.
• Complete Shared Branching transactions, including deposits, withdrawals, and loan payments.
• Scan checks and negotiable instruments for processing.
• Develop and maintain credit union relationships while demonstrating knowledge of Delta Community products and services.
• Be flexible with work schedule, including relieving multiple branch offices in the Atlanta area and working Saturdays.

Requirements

• Must be legally authorized to work in the United States without employer sponsorship.
• High School Diploma or equivalent.
• 1+ years of customer service and/or sales experience.
• 6+ months of cash handling experience.
• Ability to perform mathematical calculations and work accurately with numbers.
• Comfortable working with little to no supervision in a fast-paced environment.
• Must be able to sit/stand for approximately 8 hours a day.
• Flexible in relieving multiple branch offices and willing to work Saturdays.
• Compliance with all Credit Union policies and procedures, including Bank Secrecy Act regulations.

Preferred Qualifications

• Associate's degree in Finance or related field.
• 1+ years of Teller experience.
• 1+ years of credit union or financial services experience.
• 1+ years of loan experience.
• Notary Public certification.
• Bilingual (Spanish).
• Symitar experience.
• Knowledge of Delta Community Credit Union policies and procedures.

Benefits

• Medical, Dental, and Vision Coverage.
• Basic Life and Accidental Death & Dismemberment Insurance.
• Long Term Disability, Employee Assistance Program, and MyAdvocate.
• Supplemental or Voluntary Insurance options.
• 401(k) Plan with Company Match.
• Vacation, Holidays, and Personal Time Off.
• Paid Maternity and Paternity Leave.
• Pre-tax Health and Dependent Care Spending Accounts.
• Benefit Choice Program.
• Health Reward Dollars.
• Discount on Gym Reimbursement and Identity Theft Programs.
• Legal Services.

Schedule

Extended hours during the week and Saturdays are required.