Member Recruitment Coordinator - New York

Position Summary

The Member Recruitment & Event Coordinator (MRC) is a public-facing member of NMDP. This role educates, engages, and inspires the public for their support and participation in the mission through presentations, awareness events, celebrations, and registry recruitment event execution. This position travels regularly throughout New York State, with a focus on New York City, Long Island, Westchester, Rockland, and Putnam Counties. The ideal candidate for this role resides in one of these counties.

Responsibilities

• Builds and sustains relationships and drives committed individuals to join the NMDP registry.
• Targets audiences for registry engagement include colleges, universities, community-based organizations, corporations, and service sectors.
• Focuses on increasing the diversity of the national registry through engagement and education of ethnically diverse communities.
• Delivers excellent customer service through the planning and coordination of registry awareness, education, and commitment activities.
• Collaborates with internal partners, such as marketing, volunteer services, and the NMDP Foundation, as well as external partners, such as the network, to maximize the reach of the mission.
• Maintains ongoing knowledge of HLA and blood stem cell transplantation to educate and influence target audiences.
• Works collaboratively with a regional team to accomplish monthly, quarterly, and annual registry enrollment goals.
• Establishes, builds, and maintains relationships within ethnically diverse communities, such as community leaders, organizations, media, and businesses, to plan and coordinate community engagement and recruitment efforts.
• Serves as liaison between the NMDP and the community, responding to leads and referrals in a timely manner with the assistance of internal partners.
• Effectively communicates through public speaking and written communication to expand the NMDP mission within the local community for the purpose of increased participation in new, diverse registry members, volunteerism, and philanthropic giving.
• Proactively seeks to identify and recommend innovative community engagement and registry recruitment practices and provides timely feedback to account managers and marketing leaders.
• Collaborates with account managers and marketing to create an engagement and recruitment strategy plan for each fiscal year to ensure achievement of diverse goals and targets.
• Collaborates with internal and external network partners as opportunities are presented.
• Applies market knowledge and evaluation of the community, government, and other demographics to identify potential areas for expansion.
• Ensures only NMDP approved materials are used.
• Plans, organizes, and delivers mission-focused events (live and digital) in a manner that ensures excellent registry member experience and exceptional customer service to the community partner and sponsor.
• Activates volunteers and sponsors to achieve event targets, including promotions and sponsor network engagement.
• Communicates results and impact, if applicable, to partners and sponsors.
• Effectively educates prospective volunteer donors regarding NMDP's mission, including but not limited to the donation process and registry member expectations to ensure new registry members are well-informed and committed to proceed should they be asked to donate.
• Responds to questions, issues, and concerns of potential volunteer donors at the time of engagement.
• Successfully implements training and procedures for community engagement, education, and donor recruitment.
• Creates an annual activity plan including specific rotations at each target college campus.
• Mets defined goals and targets focusing on committed, diverse recruitment platforms.
• Keeps leadership informed of progress toward plan goals and targets.
• Collaborates with account managers and network community engagement partners to ensure the strategic goals and initiatives of NMDP are met.
• Partners with network Transplant Centers to identify patients and families interested in supporting NMDP through community awareness efforts.
• Provides support to patient families to evaluate needs and refers to appropriate NMDP support services.
• Collaborates with internal partnership team to support leads.
• Identifies and shares impactful patient, donor, and related stories with marketing; collaborates to pitch stories to the media.
• Engages in team building and collaborates with other functions in the organization to support the donor recruitment, donor availability, and donor experience objectives and programs.
• Promotes and encourages financial support of the NMDP Foundation.
• Speaks to community groups to inform the audience of NMDP activities and recruits potential volunteers.
• Collaborates with account managers to recruit and retain volunteers, including episodic and long-term volunteers.
• Interviews, screens, trains, and recommends volunteer placement in appropriate programs and activities, as needed.
• Ensures volunteers are properly trained for the task.
• Effectively supervises volunteers throughout the entire engagement process.
• Complies with requirements to track volunteer data and hours.
• Supports and participates in volunteer recognition and appreciation activities.

Qualifications

• Knowledge of: Sales and Marketing, Volunteer management, Developing in-market strategies and generating leads, Planning and executing events.
• Ability to navigate college and university systems, such as athletics, diverse affinity groups, student government, Greeks, etc.
• Network and develop community partnerships among ethnically diverse communities.
• Effectively using social media.
• Proactively leverage digital marketing, in partnership with the donor marketing team, to drive recruitment.
• Demonstrate interaction with and influence others.
• Demonstrate excellent oral and written communication skills.
• Demonstrate public speaking and presentation skills.
• Use effective organizational and time management skills to handle multiple projects.
• Be self-motivated and goal-driven.
• Proficiently use Microsoft Office software (Outlook, Word, Excel, PowerPoint), Salesforce, and the Internet.
• Bi-lingual language skills may be necessary depending on location of position.
• Must have a desire to learn and be willing to travel within region as needed (25%- 50%), work evening/weekends. Occasional national travel, 3-4 trips per year.
• Education and/or experience: Bachelor’s degree in related field or equivalent combination of formal education and experience. On evaluation, equivalent experience and/or education related to the minimum experience requirement may be substituted for the degree. Experience as a marrow or PBSC donor or a direct connection to the mission is a plus. Two years of experience in sales, business or community development, client account management, event planning and implementation where defined goals or targets are required.

About The Team

NMDP offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits. Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees. Please reference this link for more information: NMDP Benefit Information.