Member Recruitment & Engagement Coordinator

Program/Department Responsibilities

• Work with the Membership team along with the Membership Director to meet and exceed membership sales goals and grow membership base
• Execution of membership recruitment strategies to attract new members into the facility
• Train and evaluate staff on leading cause driven branch tours
• Drive new member onboarding strategies and app usage (including grass roots social media efforts)
• Follow up with prospects by phone, email, text
• Provide leadership in the development, marketing and implementation of Branch Special Events (i.e. open houses, member celebrations, etc.)
• Ensure events at the YMCA are held with a membership recruitment focus
• Ensure training, understanding and promotion of membership sales and retention strategies
• Lead innovation among the membership team to drive retention through understanding and responding to member needs
• Create a member-focused culture and model relationship-building skills (including Listen First) in all interactions
• Foster a climate of innovation and resolve problems to ensure member satisfaction
• Reconciliation of daily settlements as well as throughout the calendar year

SUPERVISORY RESPONSIBILITIES

• Train and engage Welcome Center Representatives and Membership Staff
• Work alongside Sr. Membership Director to supervise staff

FISCAL RESPONSIBILITIES

• Adheres to all fiscal policies and procedures such as purchase orders, employee expense forms and member balances
• Reconciliation of all Shift Bags and Daily Settlement processes for Traction Rec Process Bank Deposits
• Manage cash in cash bag and box for the Welcome Center for change
• Handles orders and reconciliations for office supplies as needed (Through WBMason)

INTERDIVISIONAL/COMMUNITY/VOLUNTEER RESPONSIBILITIES

• Plays an active and successful role in the Annual Campaign and assist as requested in achieving branch and Association goals
• Spearheads Listen First Practice, Evaluation and is a resource for training Ymca Leadership Competencies

EDUCATION/EXPERIENCE/PHYSICAL REQUIREMENTS (Minimum Required)

• Associates Degree or equivalent experience
• Knowledge of sales, new member acquisition, prospecting, and conversions
• Able to work in a fast paced environment
• Personal commitment to service and hospitality
• Able to communicate quickly and effectively
• Minimum 3 years experience in the administration and management of member services
• Ability to direct programs through supervision of volunteers and staff, development and monitoring of budgets, marketing and public relations, program development and fund-raising
• Proven track record of developing authentic and deepened relationships with others
• The ability to make decisions and manage conflicts
• Requires a flexible schedule to maintain consistency and productivity for this department which runs 7-days a week
• The ability to push, pull, carry, or lift 50 lbs. on an occasional basis