Member Engagement Coordinator

About the role

The Greater Phoenix Chamber is seeking a Member Engagement Coordinator to strengthen member engagement and support retention efforts. The ideal candidate is passionate about the Greater Phoenix region, relationship-driven, organized, and proactive.

Responsibilities

• Serve as a secondary point of contact for the Director of Strategic Member Engagement and Vice President of Strategic Member Engagement.
• Maintain accurate and timely records in the CRM system and prepare reports as needed.
• Cook up member onboarding meetings, events, and follow-up to ensure a high-quality member experience thus securing retention goals and metrics.
• Support the planning, attendance goal and execution of ChamberEXEC, PR Media Training, and other programming that serves Premier members.
• Attend Chamber events and meetings and support the Events, Public Affairs, and Foundation teams with assigned tasks.
• Cook up communications among staff, leadership, and board members to support targeted and effective member engagement efforts.
• Aid in logistics for Chamber trips and policy-related travel, including coordination with attendees, hotels, restaurants, and event venues.
• Manage calendar, appointments, and follow-ups for the Director of Strategic Member Engagement and Vice President of Strategic Member Engagement.
• Perform other duties as assigned.

Qualifications

• Experience in customer relationship management, member engagement, or account coordination.
• Excellent written and verbal communication skills, with the ability to build professional relationships with business and community leaders.
• Strong organizational skills and the ability to manage multiple priorities with minimal supervision.
• Experience with outreach, meeting coordination, and delivering responsive, high-quality service.
• Analytical and problem-solving skills, including the ability to anticipate challenges and identify solutions.
• Ability to provide excellent customer service to internal and external stakeholders at all levels of an organization.
• Proficiency in Microsoft Office and experience using CRM systems.
• Knowledge of Arizona’s key industries and broader business landscape.
• Understanding of economic and public policy issues affecting businesses.

Preferred Qualifications

• Experience working with executives, boards of directors, or member-based organizations.
• Knowledge of the Greater Phoenix region, including local communities, business centers, and key attractions.
• Experience with Microsoft SharePoint.
• Experience planning business travel, events, or logistics.
• A collaborative mindset and strong interest in professional growth and continuous improvement.

Key Attributes

• Professional, diplomatic, and able to build credibility with a wide range of stakeholders.
• Innovative and resourceful, with a focus on improving processes and outcomes.
• Collaborative, dependable, and committed to delivering high-quality work.
• Able to exercise sound judgment, tact, and discretion.

Application Information

Qualified applicants should apply through our Career Center at the following link: Career Center. Please locate the specific requisition and sign in to your existing candidate profile or create a new one. You will be prompted to complete all required fields and upload your resume. Once your application is successfully submitted, you will receive an automated confirmation email.