MEDICATION REFILL COORDINATOR

Axis Community Health, a nonprofit established in 1972, provides comprehensive healthcare services to over 15,000 individuals across all age groups in the Tri-Valley area. The mission of Axis Community Health is to provide quality, affordable, accessible and compassionate health care services that promote the well-being of all members of the community. Our mission is rooted in delivering high-quality patient care, encompassing primary healthcare, mental health support, and dental services. We are committed to ensuring access to essential healthcare services for every member of our community, irrespective of financial status, living situation, or insurance coverage.

About the role

The role of a Medication Refill Coordinator involves coordinating medication refills for patients across multiple sites, completing prior authorizations for medications, meeting quality and productivity standards, and collaborating with providers and clinical staff to ensure efficient patient services. Outstanding customer service is a priority to maintain a positive image for Axis Community Health. Additionally, there is need to follow up with medical providers and clinicians, ensure accurate data entry, and provide back-up assistance as required.

Responsibilities

• Coordinate medication refills for patients of multiple sites.
• Complete prior authorization for medications, if needed.
• Meet established quality and productivity standards and deadlines.
• Collaborate with providers and clinical staff to efficiently handle patient services.
• Provide outstanding customer service to clients and to ensure a positive image for the organization.
• Follow-up with medical providers and other clinicians as needed to ensure documentation is completed and to eliminate backlogs.
• Provide timely and accurate data entry, verifying medications with medical providers as needed.
• Provide back-up assistance as needed and other coverage needs.
• Participate in staff meetings, attend other meeting and training events as assigned.
• May be required to perform other related duties, responsibilities and special projects as assigned.

Qualifications

• High School Diploma or equivalent is required.
• Minimum 2-3 years of experience with medical office duties; appointment scheduling and knowledge of different insurance coverage is a plus.
• Fluent in Spanish.
• Proven ability to build relationships with patients and staff and must be service oriented.
• Medical terminology and Epic is a plus.
• Excellent telephone etiquette.
• Process and deadline driven.
• Ability to multi-task effectively and be dependable.
• Strong analytical, employee relations, and interpersonal skills.
• Excellent writing, business communication, editing, and proofreading skills.
• Ability to interact effectively and in a supportive manner with persons of all backgrounds.
• Proactive, self-motivated and able to work independently in a fast-paced environment as well as on a team with the ability to exercise sound independent judgment.
• Ability to maintain a high level of confidentiality and a professional demeanor and must positively represent the organization at all times.
• Ability to