Medication Coordinator

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• Medical insurance
• Life insurance
• Accidental Death Insurance
• Holidays

Responsibilities

• Assists in the implementation of the delivery of health care services by responding to medication refill requests of patients
• Processes refill requests electronically and ensures all information is accurate and complete
• Demonstrates actions consistent with St. Thomas Community Health Center’s Service Principles
• Completes medication refill request or electronic prescribing of medications based on the clinic’s protocol for prescription refills
• Demonstrates knowledge of commonly prescribed medications
• Completes tasks related to medication prescribing and refill requests
• Demonstrates knowledge of financial assistance available to patients and informs patient(s)
• Submits prior authorizations, as necessary
• Collaborates with pharmacies to ensure patient medications are prescribed and/or delivered, as appropriate
• Demonstrates knowledge of insurance plans, specifically regarding those medications that are covered or are not covered by the plan
• Ensures all tasks provided and associated with patient care, patient administrative processes, and related duties comply with all regulatory and accreditation standards, as well as clinic policies and procedures
• Provides excellent telephone communication
• Documents any patient interaction accurately in the EHR (messages, phone calls, etc.)
• Returns patient phone calls within 24 to 72 hours
• Checks and responds to tasks, phone messages in a timely manner
• Completes appropriate documentation
• Utilizes computer system to retrieve medical information
• Completes all paperwork/computerized information related to patient care and medications

Requirements

• High School Diploma or GED
• 3+ years of human services experience, preferably in pharmacy services
• Must be over 21 years old
• BLS, preferred
• Knowledge of over-the-counter medicines and common prescriptions, required
• Ability to work efficiently under pressure
• Ability to set priorities
• Self‑directed
• Ability to maintain strict confidentiality
• Ability to develop a rapport with patients
• Medical terminology
• Knowledge of computers
• Telephone skills
• Strong interpersonal skills
• Good organizational skills