Medication Coordinator

If you are a current YAI employee, please apply through your Workday account.

Responsibilities

• Provides clerical and administrative support for PHC patients and their circles of support, serving as the primary resource for medication-related requests, ensuring appropriate tracking, follow-up, and coordination for medication-related matters or inquiries.
• Accepts calls and collects information from appropriately authorized PHC patients and circles of support regarding medication requests in a call center environment; responds to related inquiries from pharmacies, home health agencies, or other external parties, collecting and providing appropriate information in accordance with all policies and procedures.
• Documents requests and sends messages to providers regarding medication-related requests as needed; conducts follow-ups with providers, pharmacies, or others to confirm receipt and processing of requests.
• Collaborates with multidisciplinary teams to ensure optimal patient care, assisting with redirecting patients and circles of support to appropriate resources and escalating concerns to Nurse Manager, Medical Director, or other applicable staff for resolution.
• Reviews patients’ charts in the electronic medical record to determine if medications are available for refill requests or if an appointment is required; schedules appointments with patients or circles of support using appropriate scheduling templates, if needed.
• Liaises with providers to secure approvals or letters of medical necessity for prior authorization of medication requests; submits documentation on behalf of providers as required by specific medications and/or insurance companies.
• Obtains and updates patient medical records by scanning, saving, uploading, and/or entering notes relating to requests, follow-ups, and prior authorization approvals in accordance with applicable policies and procedures.
• Coordinates with Call Center staff, nursing, and providers regarding prescription-related inquiries, acting as a liaison between clinicians and patients for all medication-related communications using the electronic medical record system.
• Participates in quality improvement activities and escalates quality, compliance, and/or safety concerns to the Practice Administrator, supervisor, or other applicable departments.
• Performs all duties of a Patient Services Specialist to support day-to-day clinic operations as needed or requested.
• Complies with all Federal, State, Local, and other regulatory agency requirements, including HIPAA.
• Performs all other duties as assigned.

Requirements

• High School diploma or equivalent.
• Six (6) months of experience in an outpatient clinic, doctor’s office, or other healthcare environment performing clerical, customer service, or related support duties; or a satisfactory combination of education, experience, and/or training.
• Experience using an electronic medical record/electronic health record system (EMR/EHR) and familiarity with prescription medications.
• Excellent written and verbal communication skills.
• Strong customer service skills and professional manner.
• Basic knowledge of Microsoft Office (Word and Outlook) and ability to learn common office equipment and electronic systems (e.g., Workday, Practice Management).
• Well-organized, self-directed, and strong record-keeping skills.
• Basic problem-solving skills, good judgment, and ability to interpret and follow verbal and written instructions; recognizes situations requiring escalation.
• Ability to report regularly to the assigned clinic location.
• Ability to meet essential physical demands of the position, including using hands to handle objects, sitting, standing, bending, twisting, stooping, kneeling, crouching, pushing, pulling, and reaching.

Preferred Qualifications

• Experience in a call center environment or as a receptionist providing customer service to callers.
• Experience with individuals with intellectual and developmental disabilities (I/DD).
• Working knowledge of medical terminology, disorders, diagnoses, and/or treatments.
• Verbal and/or written fluency in a second language, with Spanish highly preferred.

Schedule

Monday to Friday, 9:00 AM to 5:00 PM.

Pay

$17.00 per hour.