Medicare Sales Agent - Hybrid in Roanoke, VA

About the role

UHC is seeking dedicated sales professionals to be part of our team! The role involves answering inbound calls from prospective members, providing information, and converting callers to qualified leads and sales. You will also follow up with members, assist in completing enrollment applications, and demonstrate knowledge of the product portfolio.

Responsibilities

• Answer incoming phone calls from prospective members, identify the type of assistance and information the customer needs with the goal of converting caller to a qualified lead and sale
• Follow up with members on questions or to review current or new products and services
• Navigate multiple computer systems to document member information while maintaining active listening and engagement with members
• Demonstrate knowledge of the product portfolio by addressing needs of members, explaining the differences between products, and assisting selection of products to best meet their needs
• Absorb and assist in completing the enrollment application over the phone, staying consistent with product requirements and enrollment guidelines
• Meet the goals established for the position in the areas of performance, attendance, and consumer experience
• Meet and maintain requirements for agent licensure, appointments, and annual product certification

Requirements

• High School Diploma/GED OR 4+ years of customer service/sales experience
• Within 30 days, must obtain all appropriate state insurance licenses (may be completed during training)
• Ability to work regularly scheduled shifts, including the training period, with the flexibility to adjust daily schedule and work overtime and/or weekends as needed
• Must live within a commutable distance to our Roanoke, VA office

Qualifications

• Previous sales experience
• Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
• Flexibility to customize approach to meet all types of caller communication styles and personalities

Skills

• Excellent communication skills
• Knowledge of Medicare products and services
• Ability to work independently and as part of a team
• Strong problem-solving and customer service skills

Benefits

As a licensed agent, your total compensation is determined by your ability to sell and deliver a great customer experience. Compensation = Base pay + monthly sales incentive. Average annual earnings $50K - $65K through a combination of base plus sales commissions. Top performers can earn $80K (+). Sign-On Bonus up to $2,000 for unlicensed external/internal applicants. Sign-on Bonus up to $3,000 for licensed external/internal applicants. 15 days accrued Paid Time Off during first year of employment plus 8 Paid Holidays. Medical Plan options along with participation in a Health Spending Account or a Health Saving account. Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage. 401(k) Savings Plan, Employee Stock Purchase Plan. Education Reimbursement. Employee Discounts. Employee Assistance Program. Employee Referral Bonus Program. Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).

Pay

The hourly pay for this role will range from $16.00 to $24.04 per hour based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable.

Schedule

Full-time position with flexibility desired based on the seasonality of our business. Operating hours: Monday - Friday 7:00am - 7:30pm local time; your shift will be provided during training with rotational weekend work (Saturday/Sundays).

Location

This position offers hybrid work models after the successful completion of training and on the job nesting period. Employees will enjoy the opportunity to work from home up to 3 business days per week. Site location: 3645 THIRLANE RD NW, Roanoke, VA