Medicare Sales Agent - Hybrid in De Pere, WI

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable.

About the role

We are growing our team in De Pere, WI and have multiple Medicare Sales Agent openings available now. In this inbound call role, you will consult customers on their insurance needs and match the correct coverages, products, and benefits. Our training classes prepare you for the role and support you in obtaining the required state insurance licenses—no license is required prior to starting. During training, all new hires must successfully complete the UHC Portfolio Agent New Hire training classes and demonstrate proficiency of the material.

If you reside near De Pere, WI, you will enjoy the flexibility of a hybrid-remote role. Fast forward your success by participating in our onsite training program in a standard day shift for 6-10 weeks. After successful completion of training and the on-the-job nesting period, employees may work from home up to 3 business days per week.

Responsibilities

• Answer incoming phone calls from prospective members, identify the type of assistance and information the customer needs with the goal of converting the caller to a qualified lead and sale
• Follow up with members on questions or to review current or new products and services
• Navigate multiple computer systems to document member information while maintaining active listening and engagement with members
• Demonstrate knowledge of the product portfolio by addressing needs of members, explaining the differences between products, and assisting in the selection of products to best meet their needs
• Assist in completion of the enrollment application over the phone, staying consistent with product requirements and enrollment guidelines
• Meet the goals established for the position in the areas of performance, attendance, and consumer experience
• Meet and maintain requirements for agent licensure, appointments, and annual product certification

Schedule

• Operating hours: Monday - Friday 7:00 AM - 9:30 PM local time; your shift will be provided during training with rotational weekend work (Saturdays/Sundays)
• Full-time position with flexibility desired based on the seasonality of our business

Requirements

• High School Diploma/GED OR 4+ years of customer service/sales experience
• Within 30 days, must obtain all appropriate state insurance licenses (may be completed during training)
• Ability to work regularly scheduled shifts, including the training period, with the flexibility to adjust daily schedule and work overtime and/or weekends as needed
• Must live within commutable distance to our 2020 Innovation Court, De Pere, WI office

Preferred Qualifications

• Previous sales experience
• Familiarity with computer and Windows PC applications, including the ability to learn new and complex computer system applications
• Flexibility to customize approach to meet all types of caller communication styles and personalities

Pay

• Compensation = Base pay + monthly sales incentive
• Average annual earnings $50K - $65K through a combination of base plus sales commissions
• Top performers can earn $80K (+)
• The hourly pay for this role will range from $16.00 to $24.04 per hour based on full-time employment
• Sign-On Bonus up to $2,000 for unlicensed external/internal applicants
• Sign-on Bonus up to $3,000 for licensed external/internal applicants

Benefits

• 15 days accrued Paid Time Off during first year of employment plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Savings Account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and provide clear directions on what it takes to succeed in your role, as well as development for other roles you may be interested in.